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Fix for m15x notebook heat issues - Page 3

post #41 of 76
4/10/08 at 4:01pm
my 15x arrived fresh from the shop today. first thing i did was fire up COD4 and nothing has changed. the gpu still downclocks.

also on an interesting note: an alienware tech left a prime95 cd in my drive. no big deal but if you are trying to investigate a GPU overheating issue running prime is not what you need to use! prime stresses the CPU not the GPU! sure, it may be that they were running prime in conjunction with a graphically intense process.
i got it to spiral into its downclocking frenzy in less than 10 minutes playing COD4. by the way even downclocked that GPU plays COD4 pretty well. i suspect many don't even realize that it is happening.
oh well i guess i gotta go make a phone call...
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post #42 of 76
4/10/08 at 4:29pm
thats very unfortunate to hear.
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post #43 of 76
4/10/08 at 4:46pm
Quote:
Originally Posted by xyan View Post
my 15x arrived fresh from the shop today. first thing i did was fire up COD4 and nothing has changed. the gpu still downclocks.

also on an interesting note: an alienware tech left a prime95 cd in my drive. no big deal but if you are trying to investigate a GPU overheating issue running prime is not what you need to use! prime stresses the CPU not the GPU! sure, it may be that they were running prime in conjunction with a graphically intense process.
i got it to spiral into its downclocking frenzy in less than 10 minutes playing COD4. by the way even downclocked that GPU plays COD4 pretty well. i suspect many don't even realize that it is happening.
oh well i guess i gotta go make a phone call...
Are you sure that you aren't running in stealth mode, or power saver mode?
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post #44 of 76
4/10/08 at 6:03pm
yep 100% sure.
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post #45 of 76
4/10/08 at 6:25pm
Try calling the ROSWELL crew. Here's the phone number 1-866-ROSWELL. They work weekdays from 9pm-6pm.

Btw, they were the folks who helped me get credit from my m5550 to order my new m15x.
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post #46 of 76
4/11/08 at 3:00am
I dunno if they'll take your call though - newfiejudd on NBR.com was handed back over to technical support.. Guess you were right dhoang that one needs to be invited..
Won't hurt to try though.. All the best xyan
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post #47 of 76
4/11/08 at 3:18am
Didja make the call xyan, Roswell or no? Alienware explanation/formed a resolution?



Zoid
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post #48 of 76
4/11/08 at 9:29am
http://www.engadget.com/2008/04/10/s...after-bios-up/

Quote:
For its part, Alienware is apparently aware of the ongoing problems and one rep from the company has even chimed with offers of help in on the forums...
Good job Steve
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post #49 of 76
4/11/08 at 7:58pm
Quote:
Originally Posted by Wraithers View Post
I dunno if they'll take your call though - newfiejudd on NBR.com was handed back over to technical support.. Guess you were right dhoang that one needs to be invited..
Won't hurt to try though.. All the best xyan
Hey Wraithers I was invited by the Rosswell group and notified them first of all regarding my system and issues. And was passed around like a toke in pot party lol.

Hopefully someone else will haev some good luck and get the service they expect.

My luck must suck lol.. Good thing I don't go to Vegas.
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post #50 of 76
4/11/08 at 9:18pm
Well this the thing. You can't call on your Critical Issues Agent and while he is helping your case you go jumping to regular TS and Roswell. It doesn't work that way.

Only ONE specific department can take care of your incident at any one time.

I got into this discussion with both my Critical Issues Agent, Sebastian Ortega, as well as Kevin, from the Roswell team. They both asked me who I wanted to take over my "case." And I told them should it matter? And the response was Yes. Apparently only one crew can take care of your case at any given time. This is so they can keep track and help you much more efficiently. You have to be patient and stick with one. Other wise you might end up like Newfiejudd and getting your case canceled.

I hope this makes it clearer for anyone who is unclear of how Tech Support should work.
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post #51 of 76
4/12/08 at 1:15am
Makes plenty sense to me Spartan-117, and still my query to xian dangles...



Zoid
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post #52 of 76
4/12/08 at 1:30am
Quote:
Originally Posted by Spartan-117 View Post
Well this the thing. You can't call on your Critical Issues Agent and while he is helping your case you go jumping to regular TS and Roswell. It doesn't work that way.

Only ONE specific department can take care of your incident at any one time.

I got into this discussion with both my Critical Issues Agent, Sebastian Ortega, as well as Kevin, from the Roswell team. They both asked me who I wanted to take over my "case." And I told them should it matter? And the response was Yes. Apparently only one crew can take care of your case at any given time. This is so they can keep track and help you much more efficiently. You have to be patient and stick with one. Other wise you might end up like Newfiejudd and getting your case canceled.

I hope this makes it clearer for anyone who is unclear of how Tech Support should work.

That is absolutely ridiculous. They shouldn't ask you, joe consumer, who you'd like in control of your 'case' . They should escalate it to where it belongs and not back down to TS1. That is the most absurd thing I have ever heard.

'Hi sir, well which of us do you want?'
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post #53 of 76
4/12/08 at 2:11am
That's the politics baby! Moving too fast for the kid. Tell somethat ol' lies of your's and make me stop thinking about the truth. Could ya' hep me?



Zoid
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post #54 of 76
4/12/08 at 3:03am
Quote:
Originally Posted by Boyd View Post
That's the politics baby! Moving too fast for the kid. Tell somethat ol' lies of your's and make me stop thinking about the truth. Could ya' hep me?



Zoid

Sorry man, i don't do the false truth thing.
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post #55 of 76
4/12/08 at 5:03am
I hear you Zelly. But Alienware has alwaze been straightforward with me. Don't wanna piss you off or anything...but I loves me some Alienware.

"Yeah, Ima gonna hep you boy, cause I believe you has potential!"
The Alienware m15x...well...was I finished?

Hope all m15x users will be made rite asap...xyan?!?



Zoid
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post #56 of 76
4/12/08 at 9:44pm
Quote:
Originally Posted by Zelly View Post
That is absolutely ridiculous. They shouldn't ask you, joe consumer, who you'd like in control of your 'case' . They should escalate it to where it belongs and not back down to TS1. That is the most absurd thing I have ever heard.

'Hi sir, well which of us do you want?'
Well, that's just how it goes man. You can complain all you want and AW would care less. After all, they already have your money.

And the only reason why they asked me because I happened to call both crew in the same day. They keep records and they know everything you do.

I was shocked too, but the more I think about it the more it makes sense.

I let the Roswell crew take over, and look, now I have a new m15x on the way!!!
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post #57 of 76
4/12/08 at 9:49pm
they ask you who you want to control your case because some people will grow attach to a rep that they like and not have to put up with a rep they hate and cant speak any english...if you didnt pick a rep then you would be sent to another rep that would have no idea what is going on and would be lost and you would be back to square one.... make perfect sense to me...
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post #58 of 76
4/16/08 at 1:25am
AW just needs to take care of the customer who just spent 4k. end of story. i already had 1 friend return their m15x and another who will be returning in a couple weeks IF her 15x comes back still overheating. hers seems to do that way more than the downclocking. you'd think they'd be related. oh and she's working with the roswell team.
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post #59 of 76
4/16/08 at 8:52am
Wow I agree with Zelly?
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post #60 of 76
4/16/08 at 10:29am
Quote:
Originally Posted by jah2323 View Post
AW just needs to take care of the customer who just spent 4k. end of story. i already had 1 friend return their m15x and another who will be returning in a couple weeks IF her 15x comes back still overheating. hers seems to do that way more than the downclocking. you'd think they'd be related. oh and she's working with the roswell team.

What? 200-point inspection?

I hope the Roswell team helps her out.
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