Warning for Sony VAIO!

warranty time periods are there for a reason. I'm sorry you didn't opt to buy the extended warranty. That's how the notebook biz works.

All computer manufacturers provide a 1-year warranty. Did you read the sheet of paper or warranty booklet that came with your laptop? It tells you the full terms of your warranty, and often provides instructions on how to extend that warranty.

yes i am going thru lots of bs from sony right now and mine is under warranty. HOWEVER, my DELL laptop m1330 had a dead hard drive and it was out of warranty for four months and they graciously honored the warranty even tho wasnt in effect. tho i had to threaten them -- they did come thru.

sony USED to be the best and now the products and customer service and technical support SUCK!!!!

I am sorry to hear about your problems mate, but did you never pay that extra 200 or whatever when you bought your laptop and get a 3 yr extended warranty?

I typed a big reply to this, with regards to warranties, but it's been deleted?!

I don't see it (and I can see all deleted posts)

Maybe there was a fluke and it didn't get posted. Feel free to post whatever you were going to say, though.

Your (replied) post was heavy in beating down (specific) Fujitsu Support and Warranty - I moved it to Fujitsu.

http://www.notebookforums.com/thread225755.html

cheers ...

My post merely referred to the mechanics of warranties and legalities with retailers, regardless of the manufacturer. In my case the retailer was LaptopsDirect.co.uk, and the manufacturer happened to be Fujitsu.

As my Fujitsu laptop would've been 2 or 3yrs old now, there is absolutely no point in the post being moved to the Fujitsu section. Would would benefit from it? My problem with Fujitsu happened two years ago, and the debacle is (was) already well documented in the Fujitsu section.

I posted the mechanics of warranties here as it seemed a similar scenario to Holstein, and Holstein specifically asked "Some one with an similar experience please tell me..?"

You now have a good link pointed to the "similar" warranty mechanics, responding to the OP, in the right section.

cheers ...

My post was never about Fujitsu. It could've referred to any manufacturer. I was telling my experience with warranties and legalities. You've moved the post to a completely wrong section. I didn't even state what laptop I had in that post. It's of no help to Fujitsu users whatsoever as it's an old laptop. What was the point in moving it there? I certainly don't expect to get any replies to it. It's off topic, and as I have already said, I documented my problems heavily in the Fujitsu section of this forum at the time, so why bring it up again?

After warranties expire, you can't deal with the manufacturer any more. - Instead you have to challenge the retailer from which you were sold the duff laptop for any support or compensation.

Then link it to your original posts/threads with a general statement.

Good point here.

cheers ...

This statement is not true, or at least not true for all manufacturers. They will still do repairs on a notebook they branded. It will just cost you for them to do it.

And the majority of resellers have much shorter periods of time that you can talk to them about any problems than the manufacturers do. If you're out of your manufacturer's warranty, don't expect your reseller to listen to you or do you any favors. It's just your tough luck. I'm not saying it's right, but that's typically how it is.

It was a précis.

The original thread itself can be found here: [SEVERE hardware fault on M3438G]

But it involves a lot of content and most of it is off-topic to this thread. Unfortunately the original mammoth thread I started on the official Fujitsu forums has since been deleted, due to age.

I meant in terms of legal claims and compensation. Of course a manufacturer will repair your item for you outside of warranty, but such repairs cost [often large sums of] money. A legal claim, however, lies with the retailer you bought the item from, at least here in Europe. I am unsure as to the American legal trade system.

Completely untrue (at least here in Europe), although that is a common perception.

To quote myself from elsewhere:

"Basically, for all Europeans, there is a little known law called the "Sale of Goods Law 1979 (as ammended)", which states that consumers have legal rights for up to six years for defects not relating to wear or tear for any products purchased under European Law, this apparently being the responsibility of the retailer ('LaptopsDirect' in my case) and not the manufacturer ('Fujitsu'). This is separate to the Guarantee/Warranty, as you are still protected by the SoG law (as mentioned for up to six years from the point of sale) even after the warranty has expired.

This allows you to obtain a repair or partial refund where you've had normal use of the goods for a while. A full refund is only ever possible if the goods are found to be defective immediately after buying them, or after little use, and that the relevant parties were informed and challenged quickly upon finding the defect. Once you are deemed to have 'accepted' the goods, your rights are limited in the first instance to claiming a repair or possibly a replacement or partial refund. Additionally, any defect that has been caused as a result of misuse or mere wear and tear will not have a legal claim under the SoG Act. "Consumables" (such as batteries, etc.) are not covered, either."

This is the law I had to threaten Laptops Direct with, and it forced them to act.

I re-read my original thread, it's been a few years, and it seems I clawed back less than I thought I had, ony £575 from the £1169 spent, and it took months to do so.

Basically, in a nut-shell, when you buy an expensive laptop, you would do well to extend your warranty to 3yrs if you can get it for a good price (you can haggle for extended warranties just as much as you can haggle with hardware items). The stress, time and money it saves, if your laptop goes tits up, stands to be substantial.

Incidently, I've almost decided to grab a Sony VGN FW35V (hence why I've returned to these forums to do a bit of research first! ).