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Yep Dell Depot did just as I thought they would!

post #1 of 15
3/27/08 at 9:20pm
Thread Starter 
They just screwed up my system even more, left out all but 3 screws on the bottom, and NOTHING was replaced also they left at the ribbon cable to hook up my HDD's. I borrowed a friends and hook it up, same problem system is useless stuck at 1.6ghz and 100 CPU usage all the time. After 2 hours of talking with them they agreed to replace the system once again, so hears to getting a replacement that actually works, but I have very little hope, lol.

On the plus side they sent an extra battery.
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post #2 of 15
3/28/08 at 12:18am
what is up with dell lately seem thier service has hit a new low
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post #3 of 15
3/28/08 at 12:21am
you always hear from the people with problems... they seem to be more vocal... i think the depot usually does a good job, but there will always be a few that they mess up
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post #4 of 15
3/28/08 at 12:44am
So.. someone else ended up w/o a battery lol.

And a extra HD riboon.
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post #5 of 15
3/28/08 at 1:00am
these kind of mistakes are insane

They could not have done any proper post repair testing with those parts not installed
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post #6 of 15
3/28/08 at 2:05am
And people thought it was outrageous that I got a system as a replacement that died within 5 days and was so cosmetically screwed up, shipped directly from Dell Returns... I rest my case.
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post #7 of 15
3/28/08 at 11:59am
lets put it this way... it took 3 depot machines and 1 repair to get my system even near (certified refurbished)...

My last replacement arrived with a F#^$#@ HOLE in it... Yes a HOLE.
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post #8 of 15
3/28/08 at 10:32pm
also got 2 replacement and 1 part replacement, it seems they try to give u Sh** thats not even the original specs then u talk to them and they ALWAYS say "those are the original specs and thats the right part" hate Dell CS
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post #9 of 15
3/29/08 at 1:04pm
God damn what the hell? I hope my M1730 don't die!
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post #10 of 15
3/29/08 at 9:45pm
Thread Starter 
yea it sucks and I really am getting tired of using my old pc that was basically a file server as my main unit its a p4 2.8 with 1gb ram and a 7600 agp card havent been able to play a game in a month and I just spent 2000 upgrading my setup with all kinds of new toys.

2x320GB drives
4gb ram
Gateway 24" 3ms 1920x1200 Monitor
Samsung 22" 2ms 1680x1050 For The desktop
Glass top L Desk
Saitek Eclipse II Keyboard
Logitech MX Revolution
And A Nice Big Leather Chair

All Just sitting there doing nothing making me hate the fact that this 4000 dollar computer is even mine.

yea and I'm sure someone would "take it off my hands" lol, but no thanks I'm good hears to hoping for a better system this week!
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post #11 of 15
3/31/08 at 3:20pm
Thread Starter 
new systems on order everythings equal to my last system which is good, they didnt include my 8800GTX in the system but the tech said that would prob happen and to just swap them myself which I dont have a problem doing seeing how I put it in the first place.

Well I take that back processor is a t9500 so i got a penryn now, but how i wish i had at X series, oh well.
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post #12 of 15
3/31/08 at 5:16pm
Quote:
Originally Posted by TJ1285 View Post
They just screwed up my system even more, left out all but 3 screws on the bottom, and NOTHING was replaced also they left at the ribbon cable to hook up my HDD's. I borrowed a friends and hook it up, same problem system is useless stuck at 1.6ghz and 100 CPU usage all the time. After 2 hours of talking with them they agreed to replace the system once again, so hears to getting a replacement that actually works, but I have very little hope, lol.

On the plus side they sent an extra battery.
TJ1285,

I read your post about the issues you experienced with your computer repair. You seem content with the new system stats but you stated that you may have to swap parts. If you need any other assistance you can send your computer directly to me to address and correct the issue for you.

Quote:
Originally Posted by Fenuxx View Post
And people thought it was outrageous that I got a system as a replacement that died within 5 days and was so cosmetically screwed up, shipped directly from Dell Returns... I rest my case.
Fenuxx,

I am going to extend the same offer to you as well. You can send the 1730 into me and I will personally review the computer. You may also send back anything else that needs to be returned. I will make sure that it is inventoried right away. My direct shipping address will be sent to you in private message.

Best regards,

Richard B
Dell Online Community Outreach
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post #13 of 15
3/31/08 at 5:30pm
Good to see DellCA helping out.
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post #14 of 15
3/31/08 at 5:52pm
Quote:
Originally Posted by ACHlLLES View Post
Good to see DellCA helping out.
Yep, hopefully whoever genuinely need this get all their issues sorted out.
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post #15 of 15
3/31/08 at 7:20pm
Thread Starter 
Hey I dont know what DellCA can do for me I have to be honest and never heard of him, but I'm hoping Dell make ammends for all the lousy QA and shotty repairs that they've thrown my way, and I am hopin fenuxx finds his way out of this Dell Hell and see the light again. Here's to hoping!
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