So I sat down and began thinking regarding this issue and I became upset. Why in hell would Dell create another model computer with interchangeable parts that fit but are not backwards compatible because of the bios Dell refuses to update. The GPUs fit and obviously function without physical issues or improper circulation.
How in the hell could they have a partnership with Intel when Intel clearly promotes they want to unify laptops and encourage interchangeable parts. What a slap in the face Dell has done to its customers and Intel.
So I decided to write them a lengthy email and CC as many contacts from AMD, INTEL, and Nvidia as I possible could.
I have attached the letter here. Read it.
Emails were sent to
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US_CAG_Customer_Care@dell.com (us_cag_customer_care@dell.com); RoHS@intel.com (rohs@intel.com); hmarinez@nvidia.com (rsherbin@nvidia.com); kebrown@nvidia.com (kebrown@nvidia.com); mlim@nvidia.com (mlim@nvidia.com); bburke@nvidia.com (bburke@nvidia.com); bchan@nvidia.com (bchan@nvidia.com); bdelrizzo@nvidia.com (bdelrizzo@nvidia.com); gmillington@nvidia.com (gmillington@nvidia.com); jboitano@nvidia.com (jboitano@nvidia.com); jdodge@nvidia.com (jdodge@nvidia.com); sdoherty@nvidia.com (sdoherty@nvidia.com); lalibrandi@nvidia.com (lalibrandi@nvidia.com); lballerano@nvidia.com (lballerano@nvidia.com); bberraondo@nvidia.com (bberraondo@nvidia.com); portakaya@nvidia.com (portakaya@nvidia.com); sjanuario@nvidia.com (sjanuario@nvidia.com); jneuschaefer@nvidia.com (jneuschaefer@nvidia.com); squentin@nvidia.com (squentin@nvidia.com); irinas@nvidia.com (irinas@nvidia.com); istanek@nvidia.com (istanek@nvidia.com); statar@nvidia.com (statar@nvidia.com); dkoblizek@nvidia.com (dkoblizek@nvidia.com); jandersson@nvidia.com (jandersson@nvidia.com); padminih@nvidia.com (padminih@nvidia.com); miwei@nvidia.com (miwei@nvidia.com); slee@nvidia.com (slee@nvidia.com); jiyang@nvidia.com (jiyang@nvidia.com); knakamura@nvidia.com (knakamura@nvidia.com); metu@nvidia.com (metu@nvidia.com); ldebiase@nvidia.com (ldebiase@nvidia.com); sconsens@nvidia.com (sconsens@nvidia.com); crmotherboard@mailbox.intel.com (crmotherboard@mailbox.intel.com); applications.support@amd.com (applications.support@amd.com)
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Hi,
My name is Damian. I have purchased 3 of my laptops from Dell over the years. Being pleased with my past purchases, I have continued to promote Dell Products and Have successfully convinced many to purchase Dell Computers. With that being said, I still enjoy my Dell Inspiron E1705 Notebook.
However, recently I have become very disappointed with the lack of bios support from Dell as well as thousands of others.
I recently purchased a Dell Inspiron 17r and thought it would be nice to upgrade my old Dell Inspiron E1705 to keep up with the performance of the new laptop and utilize them side by side at my workstation.
With much research I have learned that many of the Dell laptop models were built with many interchangeable parts. Especially since many of these laptops support the same or parent Intel motherboards shared compatibility with Nvidia (GO ,GT, GTX, Quadro FX)and AtI (Radeon) video card models with the exact same fitting and port specifications as its sister/ parent model notebook.
These laptop models were sold during the time that "Intel" promoted Interchangeable Unified laptop components.
Link: More info Regarding what Intel Promoted
So my issue is that with many of these processors and graphics cards are interchangeable and are physically supported as Intel intended them to be.
However, Dell unfortunately has failed in providing bios support for these components.
So basically after installing an Nvidia Quadro FX 3600m which was sold with the Precision 6300m/ and is/are interchangeable among Inspiron e1705/ XPS M1710/ Inspiron 9400/ Inspiron m90 and many other models that shared physical characteristics and similarities and compatible express chipsets and memory controllers along with many other interchangeable components; unfortunately after doing so the screen suffers from a brightness dimming issue because the bios does not recognize it and therefore it is conflicting with the LCD screen inverter (end result an extremely low unchangeable screen brightness). However if you output the video to an external monitor the GPU operates perfectly with the configuration.
And No it is being powered by a more than efficient power supply of 150 watt, again the support is being withheld by the BIOS Dell has failed to provide.
So as I clearly ascertain the issue, It clearly shows the lack of respect Dell has for its partnership with Intel to support Intel's Intentions and its customers. What is the point of having a personal computer if you are being limited bios support which limits your ability to personally upgrade your computer.
After reading through hundreds of forums of people seeking support from Dell and given the run around, I decided to send an email of my own.
I look forward to receiving a run around email as to why the bios revision cannot be made. I urge you to provide a detailed email regarding this issue so that my self and hundreds of other heart broken Dell consumer may kindly use it to promote forums and youtube videos as to why consumers should not purchase Dell Products and How they lack appreciation with their partnerships with Well known Companies (Intel, AMD, Nvidia) and its Customers!
Or you can simply update the bios and avoid the headache on both ends. You would seriously make thousands of people very pleased with Dell. In any business, Its the long term customers that matter the most; at least that is what we would expect from Dell.
Please forward this email to your Directors and CEOs
As this letter has and will be continue to be forwarded to many others.
Thank You for Reading,
“If opportunity doesn’t knock, build a door.” - Milton Berle
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Thanks for Reading.
Feel free to pass this information on.
Edited by dmolina007 - 5/5/13 at 9:21pm
