NotebookForums.com › Forums › Off Topic › Desktop and Hardware Discussion › Customers Lash Out at Creative
New Posts  All Forums:Forum Nav:

Customers Lash Out at Creative

post #1 of 10
Thread Starter 
I couldn't resist posting this thread from the Creative Support Forums.

A frustrated Creative Audigy user by the name of Daniel_K took it upon himself to create drivers that enabled all SB Audigy functionality while using the Windows Vista OS - which is something Creative did not do with the intention of forcing consumers to upgrade to their X-Fi series sound cards.

Daniel_K was successful in this attempt...his drivers have been downloaded several thousand times.

But now Creative is issuing a 'cease and desist' order by making this announcement on their forums:

Quote:
Daniel_K:

We are aware that you have been assisting owners of our Creative sound cards for some time now, by providing unofficial driver packages for Vista that deliver more of the original functionality that was found in the equivalent XP packages for those sound cards. In principle we don't have a problem with you helping users in this way, so long as they understand that any driver packages you supply are not supported by Creative. Where we do have a problem is when technology and IP owned by Creative or other companies that Creative has licensed from, are made to run on other products for which they are not intended. We took action to remove your thread because, like you, Creative and its technology partners think it is only fair to be compensated for goods and services. The difference in this case is that we own the rights to the materials that you are distributing. By enabling our technology and IP to run on sound cards for which it was not originally offered or intended, you are in effect, stealing our goods. When you solicit donations for providing packages like this, you are profiting from something that you do not own. If we choose to develop and provide host-based processing features with certain sound cards and not others, that is a business decision that only we have the right to make.

Although you say you have discontinued your practice of distributing unauthorized software packages for Creative sound cards we have seen evidence of them elsewhere along with donation requests from you. We also note in a recent post of yours on these forums, that you appear to be contemplating the release of further packages. To be clear, we are asking you to respect our legal rights in this matter and cease all further unauthorized distribution of our technology and IP. In addition we request that you observe our forum rules and respect our right to enforce those rules. If you are in any doubt as to what we would consider unacceptable then please request clarification through one of our forum moderators before posting.

Phil O'Shaughnessy
VP Corporate Communications
Creative Labs Inc.
As you can imagine, the backlash is quite severe. EVERY major computer forum has this story posted, and Creative's Support Forums are inundated with "Creative = PHAIL" posts.

The Daniel_K Thread
Creative's Support Forums
post #2 of 10
Yup. There's already a thread about here. I already pulled my Audigy out.
post #3 of 10
Thread Starter 
Quote:
Originally Posted by Steve@NBF View Post
Yup. There's already a thread about here. I already pulled my Audigy out.
Merge and leave in DT?
post #4 of 10
nah totally fine to have news topics even if theres a thread in OT. when the news is on the front page it will make more sense.
post #5 of 10
I wonder what page they are on now.

Page 239. haha
post #6 of 10
I wouldn't pull a card you own already. Just get Daniel K's drivers and use them. Just don't give Creative any more of your money.

I'll probably put my audigy 2 into my new system if I can get it working with these drivers and Vista. I was going to get a fatality X-Fi, but not at this time...

Are there any good top end cards made by other companies anyone would recommend?
post #7 of 10
Thread Starter 
Auzentech, which sells a card with the Creative X-Fi chip, is currently top dog with outstanding driver support.

Another Creative fail.
post #8 of 10
So whats the cliffs/news on what all went on with this?
post #9 of 10
Thread Starter 
This was Creative's response:

Quote:
We have read the strong feedback about Creative's forum post regarding driver development by Daniel_k and other outside parties. Creative's message posted on our behalf by our Company spokesperson tried to address our concern about the improper distribution of certain software which is the property of other companies. However, we did not make it as clear as we would have liked that we do support driver development by independent third parties. The huge task of developing driver updates to accommodate the many changes in the Vista operating system and the extensive testing required, including the lengthy Vista certification requirements for audio, makes it very difficult for Creative to develop updates for all past products. Outside developers have been very helpful to Creative and our customers by developing updates for many of our Sound Blaster products, and we do support and appreciate these efforts. This however does not extend to the unauthorized distribution of other companies' property. We hope to work out a mutually agreeable method for working with Daniel_k in supporting his efforts in driver development. Going forward, we are committed to doing a better job of working more closely with third parties to support their development for our products and our customers.
They're still getting hammered on their forums...

Message From Creative to Forum Participants
post #10 of 10
Can anyone say Cleanup on isle 5

Doing the Back stroke lol

That person no longer works here, Can I be of Assisstance

Under New Management.


I think you get the point
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Desktop and Hardware Discussion
NotebookForums.com › Forums › Off Topic › Desktop and Hardware Discussion › Customers Lash Out at Creative