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Extensa 5420-5687

post #1 of 4
3/31/08 at 9:36pm
Thread Starter 
I've had this computer for 2 months. While in use it keeps shutting down. I'm not talking about the screen just going blank, which is also annoying, but a complete shutdown. I filled out a support form on Acers site. They had listed on the model choices a 5420G, but not a 5420 for Extensa. The website doesn't list either number for Extensa. Was this an old model that Best Buy was trying to get rid of.
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post #2 of 4
4/1/08 at 7:47am
Check your power settings. Your hard drive must be set to turn off after a min or so of inactivity
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post #3 of 4
4/4/08 at 8:34pm

BIOS update and latest hotfixes/SP1?

Have you tried the latest BIOS update and/or hotfixes/SP1 for Vista? That and updated drivers are where I'd start first. I know that the latest BIOS fixed the 'black screen' issue for many . . .

Quote:
Originally Posted by fwilliams62 View Post
I've had this computer for 2 months. While in use it keeps shutting down. I'm not talking about the screen just going blank, which is also annoying, but a complete shutdown. I filled out a support form on Acers site. They had listed on the model choices a 5420G, but not a 5420 for Extensa. The website doesn't list either number for Extensa. Was this an old model that Best Buy was trying to get rid of.
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post #4 of 4
4/6/08 at 5:07pm
To everyone having black screen issues with bios version 1.14 or 1.15, try updating your bios to version 1.16. Please be aware...this is a do it at your own risk solution. If you have a service contract with Best Buy, it will be voided if you have any problems. Directions on how to do this can be found on the following website: http://thoughtsfrommylife.com/articl...een_On_Startup. See Dave41's Feb 29th instructions. I followed the instructions back on March 2nd and have not had one black screen since. I was scared to death when I updated mine, but everything went well with the update. Also note: the bios update is for the Acer Extensa 5420-5687 only. The updates are not found on the US Acer site, but instead on the Europe Acer site.
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