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Where can I obtain M9700 power adapter? AlienCare Plan misleading

post #1 of 3
4/29/08 at 6:56pm
Thread Starter 
Good day everyone,

I found this site while researching on how to fix my problem and hope that someone has information that could better guide me to resolve the current problem I am facing.

First some information:

Aurora M9700 laptop under AlienCare 3 year plan.

While using the laptop, a small flame came from the power adapter. The cord that connects the power adapter to the laptop sparked and flamed from the section that faces the adapter. The spark originated from the adapter itself so I believe there is probably a problem with these adapters.


I contacted Alienware in regards to warranty replacement for this adapter. I was indicated that the limited warranty had ran out (laptop is 18 months old). I inquired in regards to the AlienCare warranty I had purchased and was indicated that this warranty only covers technical support over the phone or upgrades. The page for this plan is actually misleading and lets you to believe that it extends the warranty.

Have a check for yourself
http://4help.alienware.com/cgi-bin/a...ted=1071861796

Well, I was directed to a store that sells this adapters for $180 which I think is too much for a power adapter. Anyone has information on how should I handle this problem?
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post #2 of 3
4/29/08 at 7:25pm
Take the item number from the site you were referred to, and google it. I remember a string here that talked about this, and with the reference number you'll get several sources for the AC adapter at more reasonable prices.
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post #3 of 3
9/19/08 at 10:30am
Had a similar problem - and found out that Alienware knows about this widespread problem - and that there is a big problem with their overseas supplier - who @ one point totally stopped manufacturing. The tech support will try to send you to 3rd parties - but no adapters available. After staying on the phone for SEVERAL HOURS with Alienware (I told them I would refuse to get off until they helped me - I even sat and read the newspaper knowing that they are not allowed to hang up on me - just keep asking for another liveperson transfer) - eventually they suddenly "found" an adapter for me and sold it to me for $35. NEVER get off the phone with these guys until problem solved.
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