Hey guys. I've been a long time reader of this forum and it's been very helpful. Thank you all.
But now, I've encountered a problem with Dell Tech, regarding a 7900GS replacement part for my computer. Know that I'm currently under 4yr. Complete Care I ordered with the system. She mentions 7900GT, but I think she meant a GS. The tech I first talked to and ordered the part called it a GS.
If you could give me some advice on how to handle this, it would be great. Thanks again.
1:56:51 PM System You are now being connected to an agent. Thank you for using Dell Chat
1:56:51 PM System Connected with CSS_Lakeshia_526837
1:56:55 PM CSS_Lakeshia_526837 Thank you for patiently waiting. You have reached Dell Hardware Warranty Chat Support. My name is La`Keisha and I will be assisting you today. Will you provide details about the issue you’re having?
1:58:03 PM ME: <ME>I contacted dell support about a week ago regarding a problem with my computer. I'd just like to check the status on the shipping.
1:58:25 PM CSS_Lakeshia_526837 To ensure we are working with the correct system, can I have you to verify the I9400/E1705 is the correct system?
1:58:35 PM ME: <ME>Yes.
1:58:50 PM CSS_Lakeshia_526837 I understand your concern with getting the parts. I really apologize for the time that you have invested in this matter.
1:59:30 PM CSS_Lakeshia_526837 There is no tracking # so let me call your onsite service provider.
1:59:57 PM ME: <ME>Thank you.
2:04:50 PM CSS_Lakeshia_526837 The nVidia GeForce 7900GT video card for the Inspiron 9400/E1705 system is currently out of stock and not available for replacement parts.
2:05:00 PM CSS_Lakeshia_526837 The current estimated date when more will be available for replacement parts is May the 30th.
2:06:21 PM ME: <ME>I was told about 5 days ago, shipment was going to go out within 24 hours. Even though she mentioned that they were out of stock at the time.
2:07:08 PM ME: <ME>29 days extra is a long time to wait for replacement parts.
2:08:00 PM CSS_Lakeshia_526837 Yes, I agree but there is nothing that I can do.
2:09:38 PM ME: <ME>So I'm just suppose to wait for a month and half for my computer to be fixed. While I can't use it for the reason I bought it? The part that i'm inquiring about just decided to fail without any known reason.
2:10:01 PM ME: <ME>This has happened before, but It didn't require a month and a half wait.
2:11:05 PM CSS_Lakeshia_526837 The Video Card is on back order until May 30, 2008. There is nothing that you or I can do to make it come any faster?
2:11:32 PM ME: <ME>Okay thank you. Bye.
2:11:55 PM CSS_Lakeshia_526837 I got some reference #'s.
2:12:39 PM ME: <ME>Yes please post them.
2:13:26 PM CSS_Lakeshia_526837 <ME>, it has been a great pleasure working with you today. I'm going to send you some important information for your records. I apologize for its lengthiness. Let me know if you have any questions about it.
2:13:26 PM CSS_Lakeshia_526837 For future reference, a copy of this chat will be sent to the email you provided as you entered the chat.
2:13:36 PM CSS_Lakeshia_526837 Please use these numbers for future questions on this issue: case #xxxxxxxxx.
2:13:36 PM CSS_Lakeshia_526837 Before we end this call, do you require further technical assistance with your Dell system?
2:13:52 PM ME: <ME>Nope.
2:14:31 PM CSS_Lakeshia_526837 Thank you for using Dell Hardware Warranty Chat Support. Have a great day!
2:14:31 PM System CSS_Lakeshia_526837 has left this session!
2:14:31 PM System The session has ended!
But now, I've encountered a problem with Dell Tech, regarding a 7900GS replacement part for my computer. Know that I'm currently under 4yr. Complete Care I ordered with the system. She mentions 7900GT, but I think she meant a GS. The tech I first talked to and ordered the part called it a GS.
If you could give me some advice on how to handle this, it would be great. Thanks again.
1:56:51 PM System You are now being connected to an agent. Thank you for using Dell Chat
1:56:51 PM System Connected with CSS_Lakeshia_526837
1:56:55 PM CSS_Lakeshia_526837 Thank you for patiently waiting. You have reached Dell Hardware Warranty Chat Support. My name is La`Keisha and I will be assisting you today. Will you provide details about the issue you’re having?
1:58:03 PM ME: <ME>I contacted dell support about a week ago regarding a problem with my computer. I'd just like to check the status on the shipping.
1:58:25 PM CSS_Lakeshia_526837 To ensure we are working with the correct system, can I have you to verify the I9400/E1705 is the correct system?
1:58:35 PM ME: <ME>Yes.
1:58:50 PM CSS_Lakeshia_526837 I understand your concern with getting the parts. I really apologize for the time that you have invested in this matter.
1:59:30 PM CSS_Lakeshia_526837 There is no tracking # so let me call your onsite service provider.
1:59:57 PM ME: <ME>Thank you.
2:04:50 PM CSS_Lakeshia_526837 The nVidia GeForce 7900GT video card for the Inspiron 9400/E1705 system is currently out of stock and not available for replacement parts.
2:05:00 PM CSS_Lakeshia_526837 The current estimated date when more will be available for replacement parts is May the 30th.
2:06:21 PM ME: <ME>I was told about 5 days ago, shipment was going to go out within 24 hours. Even though she mentioned that they were out of stock at the time.
2:07:08 PM ME: <ME>29 days extra is a long time to wait for replacement parts.
2:08:00 PM CSS_Lakeshia_526837 Yes, I agree but there is nothing that I can do.
2:09:38 PM ME: <ME>So I'm just suppose to wait for a month and half for my computer to be fixed. While I can't use it for the reason I bought it? The part that i'm inquiring about just decided to fail without any known reason.
2:10:01 PM ME: <ME>This has happened before, but It didn't require a month and a half wait.
2:11:05 PM CSS_Lakeshia_526837 The Video Card is on back order until May 30, 2008. There is nothing that you or I can do to make it come any faster?
2:11:32 PM ME: <ME>Okay thank you. Bye.
2:11:55 PM CSS_Lakeshia_526837 I got some reference #'s.
2:12:39 PM ME: <ME>Yes please post them.
2:13:26 PM CSS_Lakeshia_526837 <ME>, it has been a great pleasure working with you today. I'm going to send you some important information for your records. I apologize for its lengthiness. Let me know if you have any questions about it.
2:13:26 PM CSS_Lakeshia_526837 For future reference, a copy of this chat will be sent to the email you provided as you entered the chat.
2:13:36 PM CSS_Lakeshia_526837 Please use these numbers for future questions on this issue: case #xxxxxxxxx.
2:13:36 PM CSS_Lakeshia_526837 Before we end this call, do you require further technical assistance with your Dell system?
2:13:52 PM ME: <ME>Nope.
2:14:31 PM CSS_Lakeshia_526837 Thank you for using Dell Hardware Warranty Chat Support. Have a great day!
2:14:31 PM System CSS_Lakeshia_526837 has left this session!
2:14:31 PM System The session has ended!
