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Sleep mode doesn't wake up

post #1 of 10
5/5/08 at 8:16pm
Thread Starter 
It just does happen randomly from time to time.
At the company im working for, the users just go out for lunch and comes back later, pretty much like any company.
Of course the computer probably went to sleep and then when they try moving the cusor, it apear on the screen "saving your settings".
Then we have no choice to shutdown the computer manualy and reboot it.
Were running on Windows XP Pro SP2

heres some of the following computer:

NETVISTA M42 2.5 Ghz 8305-61U
NETVISTA M42 2.6 Ghz 8305-81U
THINKCENTRE M50 2.66 Ghz 8187-D1U
THINKCENTRE M50 2.8 Ghz 8187-E4U
THINKCENTRE M50 2.8 Ghz 8187-SAU
THINKCENTRE M51 3 Ghz 8141-23U
THINKCENTRE M52 3 Ghz 8212-1QU
THINKCENTRE M55e PD/2.8 Ghz 9632-D6U
THINKCENTRE M55e C2D/1.8 9632-Q2U
THINKCENTRE M57 C2D/2.33 9181-A1U/A1F

I also had a similar issue for some Dual Core Laptop from lenovo in an other company. Well instead of showing something in the screen it was simply staying as black as it was...
I know it was the chipset driver and the patch was the q2vdo27us13 file.

It apear that many people are having some Sleeping/Hibernating issue in here... Well as i can see, theres several post. I dunno if its a general bug or its issues that aren't related...

Thank you in advance
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post #2 of 10
5/7/08 at 6:08am
possible that the comps in question were still trying to close down certain background apps. External devices could be part of the cause as well

cheers ...
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post #3 of 10
5/8/08 at 2:01am
a workaround it that you could set it not to sleep.

control panel - power options - advanced - under power buttons - the first option change it to do nothing

just additional information to help in global warming.

close monitor when not in use

in the power options - under setting for always on power screen - set turn off monitor - after 1 min or after 5 min - or better yet close the monitor when your not using it.
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post #4 of 10
5/8/08 at 8:09pm
Thread Starter 
I've checked the power alimentation and everything is set to do nothing... except closing the monitor after 5 minutes

Altough i might think that Windows Update could be part of the problem there.

Someone reported me the problem today
It was saying "Saving your settings" as the session was trying to close, it just keep on the message like an infinite loop

In the event viewer i could see that
Microsoft .NET Framework 2.0 Service Pack 1 (KB110806)
was ready to be install

Would that program be bright enought to say that because the user isn't there, install itself and then start a reboot since needed for that kind of update?
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post #5 of 10
5/8/08 at 8:14pm
Thread Starter 
The Updates are set to "Automaticaly download and install" but it will run the installation at 03h00 AM...altough, the session "shuthing down" happened somewhere between 12h30 and 14h15
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post #6 of 10
5/9/08 at 4:28am
what about disabling this particular update in the schedule, or turn off the automatic update all together,just to verify that this eliminates the suspicion?

cheers ...
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post #7 of 10
5/9/08 at 1:11pm
Thread Starter 
Thanks for the suggestion altough, i'm not on my home computer... its a company that has more than 600 users... and this kind of problem isn't always happening ...perhaps 2 times per week ....on those 600 users... so theres no way realy to know for sur....

Plus, we can't just stop downloading updates...
All the updates are schedule to be done Friday morning at 3 am...any of them... and this kind of problem is from a long time ago....so it wouldnt be just this update if so.... but perhaps updates that require reboot...that could be possible

but i find funny the guy that posted this in this forum
"http://channel9.msdn.com/ShowPost.aspx?PostID=318985"

"Sometimes it's still funnier… it's Tuesday morning, so Windows install the latest patches. It will start annoying you about: 'I need to restart'. You keep saying no because you are busy.
Two hours later you can relax a bit, so you go for a coffee. You found people over there and chat a little with them, so 30 minutes later you are back on your desk just to discover Windows has decided by its own will it was a good time to reboot (because you didn't say no the last time it asked)… of course, you didn't save that document."
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post #8 of 10
5/9/08 at 2:32pm
there r many things that cause WU to hang, and it differs from one comp to another. In ur environemnt, it is probably best to just get updates into a server, and then propagate them to the rests at ur own time, after verifying all is smooth.

cheers ...
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post #9 of 10
5/9/08 at 3:06pm
Thread Starter 
Hi

yes, thats how it works... i don't know much how cause im not in charge of that part and i'm quiet new here ... Altough i know theres a server that manage the propagation
Still on the user settings, it says that the update gotta be done at 3 am friday ... but the file is beiing transfert way before to the computer

Sorry if i forgot to give you this information
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post #10 of 10
5/9/08 at 4:13pm
sounded more to me like an issue somewhere in the update script (or a jbl) then. might want to talk to ur internal IS support

cheers ...
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