So my Nvidia 7900GS graphics card burned out in my Dell Inspiron E1705/9400 lately, and I shipped it to them to get it replaced. They fixed it really fast, I applaud them for that, however...
Today it came back, and to my surprise, they replaced the card with an ATI mobility radeon x1400 (much lower quality one)!
That was not what I had in my system, and they did not even call me notifying me that they will put in a different graphics card.
I immediately called them telling them of the error, and then I was told that they did not have my graphics card, so they put in a different one. Why wasn't I notified before they shipped it back to me? Beats me...
So now they told me to call back in 1 to 2 weeks, and they should have the correct graphics card by then, and I will have to send in my notebook AGAIN to get something fixed that was supposed to have already been fixed.
I am just venting my disappointment in Dell's service, I would've at least expected some sort of notification that they did not have the part to fix, and that they are going to put in a lower end graphics card.
Update (06/04/08)
So I've sent in my notebook to get the right graphics card installed, and it came back today with the wrong graphics card again! I've even noted on a sheet of paper I sent in with the notebook which model graphics card it should be replaced with, but I guess they just ignore that...
Any of you have similar experiences with Dell? How did you come about getting them to actually give you the proper graphics card?
Update (06/18/08)
FINALLY Dell has replaced the notebook with the correct graphics card. I sure hope nobody else has to go through 2 extra returns just to get the right parts replaced.
Today it came back, and to my surprise, they replaced the card with an ATI mobility radeon x1400 (much lower quality one)!
That was not what I had in my system, and they did not even call me notifying me that they will put in a different graphics card.
I immediately called them telling them of the error, and then I was told that they did not have my graphics card, so they put in a different one. Why wasn't I notified before they shipped it back to me? Beats me...
So now they told me to call back in 1 to 2 weeks, and they should have the correct graphics card by then, and I will have to send in my notebook AGAIN to get something fixed that was supposed to have already been fixed.
I am just venting my disappointment in Dell's service, I would've at least expected some sort of notification that they did not have the part to fix, and that they are going to put in a lower end graphics card.
Update (06/04/08)
So I've sent in my notebook to get the right graphics card installed, and it came back today with the wrong graphics card again! I've even noted on a sheet of paper I sent in with the notebook which model graphics card it should be replaced with, but I guess they just ignore that...
Any of you have similar experiences with Dell? How did you come about getting them to actually give you the proper graphics card?
Update (06/18/08)
FINALLY Dell has replaced the notebook with the correct graphics card. I sure hope nobody else has to go through 2 extra returns just to get the right parts replaced.
