I sent my Acer Aspire 4315 notebook to their repair center in Texas. I had a problem with the jack input for the power. It wasn't responding and found out that it was broken (Update: it wasn't actually broken it just felt very loose to the point were it might break). Also the left corner of the notebook was loose. In order to send in your notebook you have to use there online acer depot repair request system. So I sent it in using UPS ground which cost me $40. After 3 days I received and email saying it was received. 2 days later I receive another email saying it was fixed and will be shipped back using Fedex. Then 4 days later when I got home I received a "door tag" saying i wasn't there to pick up the package and sign for it. It came at 11:30 A.M and I get home a 4:00 P.M. So obviously I couldn't sign for it. Because of this problem I called and requested that they ship it after 4:00. They said they can ask the driver but it doesn't guarantee that will be shipped at the time you requested. So the next I come home I get another "door tag" saying I missed my package the second time. This time I asked them to leave it at there facility and let me pick it up. They said I would have to wait until tommorow to get my package. Tommorow arrives and I pick it up. Finally I have my notebook. I now drive back and open up the box. It came with a paper saying it was fixed. So I now get my AC adapter to plug it in. And guess what? They didn't fix the problem. I carefully looked at the paper and it said that they fixed problem stated which in there mind was the loose left corner of my notebook. WTF? They didn't even bother to fixed the important problem, the POWER JACK! That's horrible service! I then call them saying they didn't fix the problem. after being transferred 5 YES 5 TIMES! The support person said they will pay for the shipping to send it back. Which means that I will have to wait even more to get it back AGAIN and actually have it fixed. The only good part about it being shipped back is that they are going to use Fedex priority overnight. WOW WHAT A TREAT!
UPDATE: I havn't shipped the laptop back. I was about to until I decided to take one last "explore" inside of it. I found out that the power jack wasn't directly attached to the motherboard, just a wire leading to it. So with a little superglue or epoxy it would be fixed. Now that I know what to do. There will be no need to send it back and wait another horrible week!
UPDATE: I havn't shipped the laptop back. I was about to until I decided to take one last "explore" inside of it. I found out that the power jack wasn't directly attached to the motherboard, just a wire leading to it. So with a little superglue or epoxy it would be fixed. Now that I know what to do. There will be no need to send it back and wait another horrible week!
