Just recently had to send out my sager. I'm assuming it needs a hard drive replacement. About how good is Sager with repairing in terms of speed. How long was yours out for?
post #1 of 9
5/26/08 at 7:49pm
Update on this fiasco! Today is now Oct 10 2008. Sager still has not returned my machine, and cannot give me or my local shop any info. My local shop filed an insurance claim and a new machine is on the way. NOT FROM SAGER!
Honestly if you think you'll need to send your notebook in for repairs as simple as swapping a hard drive you may be better off buying from a local retailer and purchasing the extended warranty option. It takes five minutes and a philips screwdriver to swap out a hard drive that costs maybe $60 to $80 and if my had drive failed I wouldn't even bother going through the RMA process, it's not worth it for the time lost. It's a risk you take when ordering a computer from a distant reseller.
If it's something more serious like a bad screen you have no choice but if your laptop is critical to your everyday needs you need to have a backup. Machines sometimes fail even when they're new and since all these different branded notebooks are built basically the same way with similar components from many different brands of components there isn't a whole lot of difference in reliability from one brand to another. Customer support experiences vary but I don't think Sager is any less reliable in that department either.
You clearly had a bad experience. One think I would suggest is purchasing your computer with a major credit card that offers protection from bad vendors or vendors who don't follow through properly on promises.