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Anyone that had to send out a sager for repairs

post #1 of 9
5/26/08 at 7:49pm
Thread Starter 
Just recently had to send out my sager. I'm assuming it needs a hard drive replacement. About how good is Sager with repairing in terms of speed. How long was yours out for?
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post #2 of 9
6/11/08 at 10:26pm
Quote:
Originally Posted by bustion View Post
Just recently had to send out my sager. I'm assuming it needs a hard drive replacement. About how good is Sager with repairing in terms of speed. How long was yours out for?
I had to send in my Sager 5760 a few weeks ago. They were very easy to work with (via Powernotebooks,) and got it back to me in perfect condition a couple of weeks from the day I sent it.
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post #3 of 9
6/15/08 at 1:55pm
Normally the longest part of the repair process is shipping.With UPS ground(depending on where you live) you can be looking at almost 2 weeks for the round trip shipping.
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post #4 of 9
7/3/08 at 7:19pm
My NP4780 has been out to sager since March 15th of this year "today is july 3rd"
1st time it came back after 4 weeks, it had the same issue with vid corruption. Had to send it back. After another 4 weeks, and $1,200.00 up front money, it got lost by UPS ON THE RETURN TRIP FROM SAGER. Showed back up to Sager damaged. They offered to fix the damage from shipping at no cost to me. ERM! That was not offering me anything! They shipped it to me and it got damaged! How is that my issue? So now I call back today to check the status and customer service can find no record of my laptop ever being serviced by sager, and cant even tell me if it is even there.

If I ever get it back. I WILL NEVER BUY ANOTHER SYSTEM FROM THEM AGAIN!
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post #5 of 9
10/10/08 at 10:37pm
Update on this fiasco! Today is now Oct 10 2008. Sager still has not returned my machine, and cannot give me or my local shop any info. My local shop filed an insurance claim and a new machine is on the way. NOT FROM SAGER!
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post #6 of 9
10/18/08 at 2:52pm
Quote:
Originally Posted by Jomojr View Post
Update on this fiasco! Today is now Oct 10 2008. Sager still has not returned my machine, and cannot give me or my local shop any info. My local shop filed an insurance claim and a new machine is on the way. NOT FROM SAGER!
Damn, that sux man. Sorry to hear you're having so much trouble.

I've contemplated buying a Clevo based notebook again many times, but I just can't bring myself to do it with all of the problems I hear people having with them.
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post #7 of 9
10/20/08 at 10:13am
Honestly if you think you'll need to send your notebook in for repairs as simple as swapping a hard drive you may be better off buying from a local retailer and purchasing the extended warranty option. It takes five minutes and a philips screwdriver to swap out a hard drive that costs maybe $60 to $80 and if my had drive failed I wouldn't even bother going through the RMA process, it's not worth it for the time lost. It's a risk you take when ordering a computer from a distant reseller.

If it's something more serious like a bad screen you have no choice but if your laptop is critical to your everyday needs you need to have a backup. Machines sometimes fail even when they're new and since all these different branded notebooks are built basically the same way with similar components from many different brands of components there isn't a whole lot of difference in reliability from one brand to another. Customer support experiences vary but I don't think Sager is any less reliable in that department either.

You clearly had a bad experience. One think I would suggest is purchasing your computer with a major credit card that offers protection from bad vendors or vendors who don't follow through properly on promises.
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post #8 of 9
10/26/08 at 8:09pm
Quote:
Originally Posted by Woody87 View Post
Honestly if you think you'll need to send your notebook in for repairs as simple as swapping a hard drive you may be better off buying from a local retailer and purchasing the extended warranty option. It takes five minutes and a philips screwdriver to swap out a hard drive that costs maybe $60 to $80 and if my had drive failed I wouldn't even bother going through the RMA process, it's not worth it for the time lost. It's a risk you take when ordering a computer from a distant reseller.

If it's something more serious like a bad screen you have no choice but if your laptop is critical to your everyday needs you need to have a backup. Machines sometimes fail even when they're new and since all these different branded notebooks are built basically the same way with similar components from many different brands of components there isn't a whole lot of difference in reliability from one brand to another. Customer support experiences vary but I don't think Sager is any less reliable in that department either.

You clearly had a bad experience. One think I would suggest is purchasing your computer with a major credit card that offers protection from bad vendors or vendors who don't follow through properly on promises.

What kind of protection does credit card could help against bad after-sale service vendors?
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post #9 of 9
11/5/08 at 2:47pm
Credit card service varies greatly. I personally recommend American Express who will often handle situations on a case by case basis. On the other hand It may depend on just how big a customer you are with that financial institution. At the very least they will typically send a letter to the vendor requesting an explanation which often gets their attention.
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