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System Replacement question

post #1 of 9
5/29/08 at 6:42am
Thread Starter 
background --> had lots of issues w/ my e1705 and Dell agreed to do a system exchange. I received an XPS M1710 , a substantial upgrade from my e1705.

according to Dell's website, the XPS is from the UK (my e1705 and i are from the US), so none of the system details show for the XPS on the USA Dell support site. The Dell UK site shows specs for my service tag, but the specs are completely different from what I received. Has anyone seen anything like this before? i'm happy w/ what i received, i'm just curious as to the inconsistency.

UK site says the service tag / system is
T7600g, 7950gtx, 160gb 7200rpm, blueray

What i got
T2600, 7900gtx, 80gb 5400rpm, dvd rw

and the kicker is that the system is a brick b/c the video card does not work - artifacts and blue screens of death, im waiting to hear from Dell about what to do next
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post #2 of 9
5/29/08 at 10:29am
Thats odd, unless someone switched the sticker on the bottom or parted it out its supposed to match the original build info (the main specs anyway).
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post #3 of 9
5/29/08 at 9:44pm
Have them get you a new replacement
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post #4 of 9
5/30/08 at 1:14am
Thread Starter 
Update

So the service tag shows up now on the US site and all the info on the original configuration has been UPDATED w/ my current specs - instead of the T7600g, 7950gtx, 160gb 7200 rpm, blu ray.

I took a screen shot of the UK specs and sent it to my dell rep, lets see what happens.
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post #5 of 9
5/30/08 at 3:45am
I beleive all Dell systems in the US market have their service tags ending in 1. So if your tag ends in 1 then I don't think it was a UK system, but I can't remember and can't find where I found the specifics of that last digit.
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post #6 of 9
5/30/08 at 1:34pm
Ask Dell to replace your video card. If you are not satisfied with the system, then ask them to send you another one.

Out of topic. Can Dell update your service tag? For example they exchanged my video card due to an error, but I will like to have my service tag with the current specs in case I need to use my warranty.
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post #7 of 9
5/30/08 at 8:45pm
Just remember to be real nice to the good people at Dell. Its OK to express yor frustration, but remind them also of how happy you were with the nice little upgrade you got.
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post #8 of 9
5/30/08 at 11:33pm
Quote:
Originally Posted by SMOKE_SKULL View Post
Just remember to be real nice to the good people at Dell. Its OK to express yor frustration, but remind them also of how happy you were with the nice little upgrade you got.
Well Said! And remember that NO other 'puter company would handle your case as well as Dell. Even if you have to call back a time or 2 and get someone good on the phone.

Another question would be, what was the spec of your 1705? If they replace you again, chances are you may get a 1720 or 1730 (hope...) as they have been out of 1710's for a little while now. I bought the last 4 that came up for clients and my business partner's wife (no I am not getting extra services)
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post #9 of 9
5/31/08 at 12:36am
Thread Starter 
You guys make very good points about being nice and expressing gratitude. The Dell rep working on my situation has been pleasant and helpful too. I have thanked him in every email and he has been quick to respond.

my original e1705 specs = T2500 2.0ghz / 2gb ddr2 667mhz / uxga / 80gb 7200rpm / 7800 go

According to the latest email, Dell is going to replace my video card, ram, and hard drive (different issue) - the weird thing is the service call dispatch only shows ram and a hard being sent - no video card! ha ha
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