Originally Posted by littlefrankus
it would be stupid to run into a little problem and then oh well I just buy a different brand...
It's not just one little problem. Also, there is no fixing the SLI problem. I spent a good deal of money on Dual 8700M GT's which are KNOWN to not function correctly under Vista Ultimate. It says so on Nvidia's website and there is no patch available yet. Alienware continues to sell them regardless.
I'm basically fedup with Alienware. It took me 2 weeks to even place the order because they didn't have my zipcode in their systems. My zip code has existed for over a year and no other company I've dealt with has this problem. Then, After I ordered the machine and it was delayed, I got the run around for about 3 weeks from them. No one could tell me why it was delayed or what the problem was. I was told "we don't know". I called 3 times in one day speaking with different people and each person gave me a completely different story about what was happening with my machine.
Now, after the long wait, it ships with the wrong bag, missing parts (TV Tuner adapter cable and no antenna), burnt out LED, and bluescreening. I mean, give me a break. I paid $6,477 for this machine and the company couldn't care LESS. That's really what's upsetting me the most and it why I will just return the machine and get a Dell.
I could go out with details about my experiance but I think you get the point.
I work for a government agency and, in our department, we purchase about 200 Dell machines/year (laptops and desktops) and never have this type of trouble. I have bought personally from Dell in the past also and get the same quality and concern.
All I've ever heard about Alienware has been great regarding their quality and service. My personal experiance has been completely the opposite. Google alienware customer service sucks and you'll be surprised at the number of people who feel the same way.
It's like when a mechanic buys a new car. He does that so it will work properly without him having to work on it... same thing here.