M17x - too excited - damn Phases - Page 5

Another possible program is Acronis.

I may end up troubleshooting with you. The website says they charge a 15% re-stocking fee which, for me, is $900.... I sent them an e-mail. Waiting to see. If they take it back, I'll buy an M1730 instead.

The problem is that when I try to load Vista Ultimate from the DVD, it fails. When I load XP, it fails. The only option I have is to begin with the Alienware image which is stored as a 9Gb partition on the SSD's... where to go from here?

whats the exact failure? if its the same on XP install too, sounds like you need install (f6) disk drivers. During the XP install does it fail and say "no hard drives found"?

been cracking at it for awhile now, no problems with the BD player. been trying stuff as old as terminator 2 to 300, all 3 pirates, superman returns, national treasure 2.

all work great, i'd check out your hive and check the software you're running.

Just curious, but why are you not wanting to work with them to either get the unit repaired or replaced? It could just be a lemon unit. It happens.

It probably a simple fix it would be stupid to run into a little problem and then oh well I just buy a different brand... a 1730 could have the same issues...reinstall the drivers from alienware and check all settings to make sure everything is properly done...

It's not just one little problem. Also, there is no fixing the SLI problem. I spent a good deal of money on Dual 8700M GT's which are KNOWN to not function correctly under Vista Ultimate. It says so on Nvidia's website and there is no patch available yet. Alienware continues to sell them regardless.

I'm basically fedup with Alienware. It took me 2 weeks to even place the order because they didn't have my zipcode in their systems. My zip code has existed for over a year and no other company I've dealt with has this problem. Then, After I ordered the machine and it was delayed, I got the run around for about 3 weeks from them. No one could tell me why it was delayed or what the problem was. I was told "we don't know". I called 3 times in one day speaking with different people and each person gave me a completely different story about what was happening with my machine.

Now, after the long wait, it ships with the wrong bag, missing parts (TV Tuner adapter cable and no antenna), burnt out LED, and bluescreening. I mean, give me a break. I paid $6,477 for this machine and the company couldn't care LESS. That's really what's upsetting me the most and it why I will just return the machine and get a Dell.

I could go out with details about my experiance but I think you get the point.

I work for a government agency and, in our department, we purchase about 200 Dell machines/year (laptops and desktops) and never have this type of trouble. I have bought personally from Dell in the past also and get the same quality and concern.

All I've ever heard about Alienware has been great regarding their quality and service. My personal experiance has been completely the opposite. Google alienware customer service sucks and you'll be surprised at the number of people who feel the same way.

It's like when a mechanic buys a new car. He does that so it will work properly without him having to work on it... same thing here.

AW is trying to correct that. I have a suggestion, contact their roswell crew and explain exactly what you did in this post. the whole point to roswell team is to correct your exact issue. You'll get a personal agent (i'd do email) and they have been great.

1-866-ROSWELL (Weekdays 9am – 6pm Eastern)

roswellcrew@alienware.com


Please understand, its only common human nature to "vent" when something goes wrong. All those post on the internet are only from those who had a bad experiance. those who had a great one (like what you heard) normally dont bother to get on the internet, make an account at NBF etc, and post how wonerful their AW is. But when things go wrong, people will want to vent, and the internet is a great way.

fedex could have jard your computer during shipping and screwed it up...

well im sorry to hear your having all those problems packerman but i have to say i think its a lemon because my system has been working great a few hitches here and there but those were Vista problem and there were fixes online for them. I really think you should try and work it out because its a great system once you start using it. well anyways i got a video up of my unboxing on youtube and well since my mother had to bring it from america and the box was HUGE she kinda had to take it out of te box but she brought everything so its kind of an unboxing without a box heres the link enjoy


http://www.youtube.com/watch?v=kxvihpF2N9w

omaryunus, what are the specs of your m17x?

Never mind, i found it earlier in the thread. My first search came up empty, but I went throught the entire thread from the begining.

I can't help but notice your keyboard isn't lit up. Did you turn FX off for the video??

Nice choice of music. TSO rocks!

nope i did not get an illuminated keyboard... i just did not need it since my actualy computer desk has three lights right above it and it was going to take too long for them to process the order i would have gotten it at the end of august if i got the illuminated keyboard and i didnt have the time.

omaryunus and I are proberbly the only 2 ppl in the world who opted out of the illuminated keyboard on the m15/17x I'm just not intrested in that. only intrested in a 8800m in a 15" notebook.

Ordered my m17x about 6 hours ago with an estimated ship date of August 5th but it would be incredible to not have any delays.

Area-51® m17x - Phase 2

Video/Graphics Card: Dual 512MB NVIDIA® GeForce® Go 8800M GTX – SLI Enabled
Display: 17" WideUXGA 1920 x 1200 LCD with Clearview Technology – Black
Includes AlienFX® Illuminated Keyboard – Exclusive Design!
System Lighting: Alienware® AlienFX® System Lighting - Blue
Processor: Intel® Core™ 2 Extreme X9000 2.8GHz (6MB Cache 800MHz FSB)
Memory: 4GB Dual Channel DDR2 SO-DIMM at 667MHz – 2 x 2048MB
Operating System (Office software not included): Windows Vista® Home Premium with Service Pack 1
Notebook Tuners and Remotes: Internal Digital/Analog (ATSC) MiniCard TV Tuner with Express Card Media Center Remote Control

System Drive: Single Drive Configuration - 320GB 7,200RPM (16MB Cache) w/ Free Fall Protection
Optical Drives : 8x Dual Layer Burner (DVD±RW, CD-RW) w/ LightScribe Technology
Turbo Cache Memory: Intel® Turbo Memory (1GB) – Accelerate Data Transfer Speed
Available on Windows Vista Only!
Wireless: Internal Intel® Wireless 4965 a/b/g/Draft-N Mini-Card
Sound Card : Internal High-Definition Audio with surround sound

Its only been 6 hours and the waiting is already killing me....

It shipped today!!! I just got my fedex tracking number for my m17x!!!

nice congrats officernick!! your definitely gonna love it

@tarheelvic

the motherboard they use for the illuminated keyboard is different thats what i was told when i talked to the alienware rep. personally i would not upgrade even if i could i love my m17x just the way it is as i have said i did not have a need for the iluminated keyboard lights i am probably gonna get a G15 later on anyways for my gaming when my laptop is sitting on my desk and the G15 is like having this keyboard with an extra LCD and backlit set to red