Originally Posted by littlefrankus
was it your hard drive that was the problem or something else...from what i can tell on alienware support pages they will send you a new keyboard to see if that fixes your issue... I didnt see anything else about the problem and no one has reported it on their pages again after the replacement...
Hey man. Haha the HDD problem......wasn't an HDD problem apparently....turns out the recovery disc they sent me wasn't formatted correctly and so thats why couldn't boot from it. But I got the new HDD before we reached that conclusion. And so now they are sending me a new recovery disc also. THEN, I asked my tech support friends (whom I talk to so much that I know I am going to feel obligated to buy something for them around christmas!) why my left arrow key was staying dark green while I had the keyboard set at a different color. Their response was, "um...yeah thats not normal." I was like oh ok so what should we do? They responded, "Well we will just have to send you a new keyboard." THENNNNNNN.....today I was playing Crysis at 1440 x 900, settings high, background processes off, no AA, full-screen, 8800 gtx and about 20 minutes into the game my screen went black. I waited 2-4 minutes, hit ctrl,alt,delete to pull up the task manager and when I could see my task bar a message popped up that said my video driver failed and then recovered! Got back on the phone and they said they didn't know why it happened but if it happens again they were afraid they would have to send me another video card! I was like, 'You guys should just send me all the parts at once and I will build another one!!' They have been as helpful as they can but its just ridiculous to go through so many things with a brand new AW. They offered me a 4 GB thumbdrive and gave me a one month extension on my warranty but I just don't think that shows me anything. It certainly doesn't show me that they are genuinely concerned and troubled about what I am going through. At least give me something of real value from the gear shop or a stick of ram or SOMETHING. Anyway now I'm venting on you again....sorry! But yeah my keyboard isn't keeping up with me as I type. I heard that you have to lose the touchpad drivers but that is an unacceptable solution. I use virtual scrolling as second-nature. There is no reason it shouldn't be an option, right? So people are saying that they are getting new keyboards and that is fixing the issue??? Thanks for looking around for me again man. And I'm really sorry I keep dumping my frustration on you!