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PCTorque vs. PowerNotebooks

post #1 of 14
Thread Starter 
Since we diverged on this tangent, I thought I should start it as a new thread. See the "Laptop configuration for possible purchase" for PCTorque's thoughtful response and other interesting commentary.

Here are my first 2 posts on the issue:
#1:
I just bought a Sager NP5660-C from Powernotebooks.com and coulda bought the same dang thing from pctorque.com for $91 less. The only advantage to going through powernotebooks.com is I get a bundle of free software, some of which I might actually use, and I get a free standard case. pctorque charges between $15 and $89 for cases, so I guess I can say I paid $76 for the software bundle. oh brother I hope I find that software useful or powernotebooks.com is somehow superior in customer service or something.
#2:
I checked on www.resellerratings.com and compared PCTorque and Powernotebooks. Both are rated very high. Powernotebooks has like 358 reviews and is still rated nearly perfect. PCTorque has only 17 reviews but is rated a perfect 10. PCTorque doesn't have the same track record yet it seems, but both look very good. Powernotebooks claims to be Sager's largest dealer in the US. Service so far for me from Powernotebooks has been top notch and I must admit that I have tested it fully because I had to be walked through the PayPal process for the first time and I needed much guidance. Plus they are expediting the order for me. Powernotebooks would not match PCTorque's price, "When
they match our service after the sale, we will match their price."
They also will not ship until the eCheck clears, even though I was willing to guarantee payment via credit card if there were any problem with the eCheck. They are not set up to allow credit card guarantees, so if you want to take advantage of their lower cash price, it is likely to delay delivery. I didn't see any option on PCTorque for PayPal. They might do PayPal too. Right now I am hoping my eCheck clears tomorrow so they can ship tomorrow and I will have my new laptop on Tuesday. Oh yeah, when you pay by eCheck, Powernotebooks will only ship to the registered address. You can't register an address with PayPal unless such address is a billing address for one of your credit cards. Thus, I could only get the computer shipped to my home address, which is a hassle making sure someone is there for the UPS guy. I wanted to ship it to my work address, but could only do so for some payment method other than PayPal. I don't really understand that limitation. I know a credit card processing guy who could help set them up to accept credit card guarantees, but they do not appear to have any interest in doing that. They were very patient with all my inquiries on all these issues.

post #2 of 14
lol, I didn't see that there was a separate thread for this. Personally, I don't think we should be making a huge deal about it, but I do like the discussion, so I will bring over the latest two responses, one from investorguy and one from me. Edit: nevermind, lol, investorguy just posted his below this, so I'll take it off of this post. Read his first if you want them in order. :-)
11-21-2002 03:09 PM

To be quite honest, both resellers are excellent. PCTorque put up these forums and I visit them faithfully every day just because I love the whole prospect of a sager :-) Of course, I don't have one yet, lol, but whatever. An identically built top of the line 8886 with a car adaptor and case from PCTorque is about $2541 with next day shipping if you pay cash and is about $2630 from powernotebooks if you pay cash with next day shipping. In my opinion, a software package is not worth that much money, especially considering it's mostly shareware or trials that I wouldn't use anyway. It just depends on the person. This is all without the operating system, but even with it powernotebooks charges $7 more to install it, etc. In any case, Sager does all of this stuff at their place, not the reseller. If you want someone who advertises their religion in order to provide proof of ethics, that's great too. But PCTorque is providing tech support for anyone who owns a sager, regardless of where it was purchased from, by having the forums up. Both resellers are obviously passionate about what they do, and I think that's just the best thing ever. In all honesty, I don't think it "behooves" anyone to go either way with these to resellers. You'd get great satisfaction from each based on what I've seen.

Habib
post #3 of 14
Here are my thoughts from the other topic:

I bought my 8886 at powernotebooks.com mostly b/c of the resellerratings.com ranking. Donald was also very forthright and fast in answering my questions. I can't think of a time I've had less buyer's remorse on a piece of technology than w/ this lappy.

PCTORQUE (who I thank for making these forums) sounds like he has a slightly better price (really insignificant on the 8886). All I know is that my 8886 came w/ all software and drivers pre-installed and have had absolutely zero problems. I also got that Toshiba 2 GB HD PCMCIA card (Adam, you should offer that too!). I also noticed that some of the prices on perifpherals/accessories for the 8886 were better on powernotebooks.com. So, if you are lloading up a rocketship like I did, it may behoove you to go there. However, my impression is that PCTORQUE will win the price battle in a more spartan lappy.

Also, powernotebooks.com makes it clear on their website that they are Christians. This may offend some people, but I'd always perfer to do business w/ fellow believers (particularly those willing to step out on a limb and say they are) if the option is available and competitive.

One last thing--I find myself making every major gear-type puchase online these days due to the enourmous resources available to review vendors. Bizrate.com and resellerratings.com are both great resources. I like being able to hear horror stories before I put my money down. I feel like I go into every deal w/ a really good idea of what I can expect from the company w/ whom I'm doing biz.

PS--I think I pissed off beebster83. Sorry man, no offense intended. I was just offering the criteria that I used to make MY decision, definitely wasn't trying to steer anyone any which way. For what it's worth, I would recommend PCTORQUE hightly from what I read about him. I didn't know about him until after I had been through most of the sales process w/ Donald Stratton at Powernotebooks.com. I'm kinda loyal that way as I (being in sales) hate to take up a bunch of someones time and then leave over a few dollars, which is all it would have been for me.
post #4 of 14
lol, eek, no, you far from pissed me off my friend. I love this :-) I was just offering my two cents as well. I completely understand your position, which is why I said that it depends on each individual. I'm glad to hear you are happy with your experience and I wish you the best in the future. :-) Have a great day!

Habib
post #5 of 14
Quote:
Originally posted by beebster83
To be quite honest, both resellers are excellent. PCTorque put up these forums and I visit them faithfully every day just because I love the whole prospect of a sager :-) [/b]
lol...I'm in the same boat as you...Eventually I'll get a new laptop and in all likelyhood it'll be a sager.
post #6 of 14

Show Me The Money

This is what I bought from PcTorque, using the raw config.
The same system from Powernotebooks, $1808, thats a difference of $132 Cash price. Now, I don't know about you but $132 for BS properity software & a case is ....well...to much, IMHO.

Oh and the deal about "flying" your religion's flag, is IMHO lame. I don't know how many peeps i've seen driving like fools with the "fish" logo on the rear of their cars....rant OFF...LOL...flame ON!



Item Description Qty Unit Price Price
----------------------------------------------------------------------------
51 Sager 5660 Notebook/5660 1 $1676.00
$1676.00
505 Display: 15" LCD
500 Processor: 2.4GHZ P4 533 FSB
558 Video: Radeon 9000 64MB DDR
421 RAM: 512MB (Single DIMM)
530 Hard Drive: 40GB 5400RPM
349 Media Drive: 24X CDROM
372 2nd Media Drive: No
350 Modem: 56K V.90
351 Network Card: 10/100 NIC
494 Operating System: No Operating System
353 Floppy Drive: 3.5" Floppy Drive
354 Battery: Primary Li-ION battery pack
372 Case: No
372 12V Car Power Adapter: No
372 Dual Battery Setup: No
372 Spare Battery: No
372 Spare Power Cord: No
372 Wireless Network: No
356 Warranty: 1 year warranty, lifetime
tech support
post #7 of 14
I'd go with PcTorque just because of this forum!

kreeper
post #8 of 14
I'll throw in my .02 as I dealt with both companies. Both companies have wonderful support. I ended up purchasing from PCTorque because of both price and quality of support. I was upgraded to two day shipping for free, made a change at the last minute (upgraded the processor), and requested a "clean" LCD. Adam obliged me at every turn and made the purchase very easy. sagerforums.com is a great forum and really helped me make decisions before the purchase. In other words I wouldn't hesitate to purchase from here again and I will definately be telling clients about this place.
post #9 of 14
Thread Starter 

apples and apples

no doubt the PCTorque price would still be substantially less, but the price comparison above seems to involve at least one difference. I am betting the $1808 machine had a DVD/CDRW combo drive and the one quoted as $132 less does not. If I had it to do over again I would probably go for PCTorque too just based on price and both seeming to get high marks for service. but I could see spending a little more to deal with a more established vendor.
post #10 of 14
My only comment on this thread...

Powernotebooks gave me misleading information about product availability and stock levels. Once they lost credibility with me, I knew that Pctorque.com was the best choice for me personally, and I have not regretted that choice at all.

Pctorque offers amazing service, honesty and integrity along with being available to answer any questions. I also think that Adam and Laura's knowledge of the product far exceeds that of powernotebooks employees (Have they taken any apart and photographed it, put in html and posted it in the net - didn't think so).

My humble opinions only...but will definitely buy from PCTORQUE again...because he is the ultimate weenie.
post #11 of 14

I hate beating a dead horse...but

Erisalit32....As I stated in my post above..."The same system from Powernotebooks"...thats the same hardware, including a 24X CDROM, not a DVD/CDRW, configured using Powernotebooks custom config. $1808 - $1676 = $132.....get it?

PS: just went to both sites and prices have changed. Now for my same system the prices.... Powernotebooks $1805, PcTorque $1668.72 = $136.28 savings, cash....Hmmmmm S&%t happens...LOL

Regards
post #12 of 14
I second the Buzzard.
post #13 of 14
Thread Starter 

ok

ok guess it was exact same specs. didn't sound right but I am too lazy to check. I thought you could hit those specs for less on powernotebooks with one of the specials.
post #14 of 14
Thread Starter 

for less than what you quoted

for less than what you quoted, not for less than PCTorque's price

sorry if my above post was confusing
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