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Really Weird Question: UFO light and startup

post #1 of 10
Thread Starter 
Hi everyone. I haven't been on in a while, but I have still been experiencing problems with my m15x. If I weren't good with computers I don't know how I would be using this thing right now. Quick list to update those new to my troubles: (For those of you who know the story already or just aren't in the mood to listen to me bitch...(im not sure if im allowed to say that...if i've offended anyone, I apologize) please scroll down to where it says TOPIC SUBJECT preceded by a swimmingly fitting blue smiley face scratching its head in confusion.

HDD Failed "we think"

Recovery Disc was a dud

On Keyboard #3 right now (1 the lights didn't work properly 2 the response was way off and 3 seems to be working)

Upon receiving the computer, my volume was turned all the way up. Thought it was just a mistake by one of the techs. Heard cracking about two weeks after and now I am down to one lonesome left speaker which is on its way out.

Touch capacitive buttons froze for a day (had to call tech support in the mall!)

SUBJECT TOPIC: I have been having a strange problem with the command center software as of late. By default when my m15x starts up, the only light that should be on is the wireless indicator. However, lately the UFO button decides it too wants to turn on before I even log into vista. Then when I get into vista, I try touching the button and it is unresponsive and when the command finally does go through the computer replies with something like the command center software is already running.

I have tried EVERYTHING! I have uninstalled and reinstalled OSD and Command Center dozens of times. I have tried playing with the msconfig. I have even tried deleting registry keys. I am about to try installing with XP SP 2 compatibility because 1: I care more about the light acting properly then I do about Fusion which, if we get honest with ourselves, is just windows power options with a really cool looking alienware them applied to something we can find in the control panel. However, I doubt its going to work.

I think the problem started with installing the nero software that CAME WITH THE COMPUTER and which is now incompatible with vista. As such, windows directs you to nero's site to download a "free" 30 day trial of nero 8. AW doesn't want to spring for version 8 and so a tech told me to install with xp sp 2 compatibility.

I then, a couple of days later, installed a few other legacy apps that came with the mass spectrometer I am using at my internship that were designed for windows NT or windows 2000. This is around the time I started to notice the UFO button problem. It is driving me crazy because I know its not the correct behavior. The DRIVERS should and coincidentally ARE running at startup, yet they have somehow become linked to the command center button. As such, when they run at startup, so does my command center button.

I realize this is an obscure question that probably no one else has experienced (basically because I own a lemon and everything that can go wrong is going wrong)...but if there is anyone out there that thinks they can help me out, I would be so grateful.

I feel like there should be a way to toggle the behavior of the buttons through the registry or opening a file in notepad and changing a 1 to a 0 but obviously from judging by what I just said, I don't know anything about programming. Thanks for listening and thanks for any help. You guys are usually awesome in these forums.

Shawn
post #2 of 10
did turn off all non-microsoft stuff for startup... it sounds like software is doing it to you... see if alienware will send you new speakers since you are having issues with them....sorry to hear about your troubles... XP may be a good choice to try and see if its a vista issue or not...
post #3 of 10
Thread Starter 
Quote:
Originally Posted by littlefrankus View Post
did turn off all non-microsoft stuff for startup... it sounds like software is doing it to you... see if alienware will send you new speakers since you are having issues with them....sorry to hear about your troubles... XP may be a good choice to try and see if its a vista issue or not...
After an agent hung up the phone on me someone higher up got in touch with me and offered me a set of headphones because I can't send my computer in right now and they wanted to try and give me some sort of sound until I can send the thing in. I was saying that I deserve a new machine but they won't do that until they try and fix every last thing but I doubt I'm ever gonna get a new machine out of them. Anyway I will try the turning off all microsoft stuff. If not I have to backup and reinstall the OS. Is there a fast way to do that?
post #4 of 10
Thread Starter 
So I just reinstalled the OSD from my disc. Then CC. I haven't turned on CC since I've installed it. I've restarted 3 times and the light hasn't lit up. I have a feeling once I open the program or use a different theme, upon restarting, its going to happen again. I'm getting kind of tired...but I am going to check out the registry and startup items before I open the program and see if anything changes.
post #5 of 10
yeah it just seems like a program is doing it too you I havent heard of anyone else having the same issue...
post #6 of 10
Thread Starter 
Quote:
Originally Posted by littlefrankus View Post
yeah it just seems like a program is doing it too you I havent heard of anyone else having the same issue...
I reinstalled EVERYTHING and its still happening. I don't know what to do. I just don't understand what the problem is. I can't take trying to figure this stuff out anymore. Anyway if anyone can check to see if happens on their machine please let me know. thanks.
post #7 of 10
did you try to reinstall the chipset drivers...what is the spaceship for on the control panel...
post #8 of 10
Thread Starter 
Quote:
Originally Posted by littlefrankus View Post
did you try to reinstall the chipset drivers...what is the spaceship for on the control panel...
Yeah, everything. I even did the disc install, then updated everything from my hive. I guess Im going to have to deal with it.

Another weird thing, I can't change my homepage in IE7 in vista, but I think that may have something to do with Kaspersky. I even edited the registry. But that at least, I can reinstall and it will be probably be fixed. Whoever created The Command Center is a hard person/team to get in touch with because if you ask a tech who created the program or if you can talk to someone familiar with the code of the program they have no idea who to route you to. Thanks as always frankus.

Shawn
post #9 of 10
PM Alienware-James and see what he can do for you.
post #10 of 10
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