So it seems like the customer was misinformed or didn't understand the situation. Thanks for the clarification PCTorque!
post #21 of 27
6/5/09 at 1:19pm
That is simply not true that the notebook was shipped from CA to NY via 2-day shipping. We were told that it shipped Friday May 15, 2009 from Sager and was on it's way to their NY office. That would have placed the laptop to them no later than May 19, but we were emailed on May 22 that it had been received and was now being shipped to us. It was shipped to us via UPS ground, and to date WE HAVE YET to receive the notebook!! We've pretty much given up hope on ever receiving a notebook from PC Torque! A refund for the expedited shipping (which never took place) was offered ONLY if we removed our negative review on this board. Avoid PC Torque!!!
While the notebook was not shipped to the customer the very same day it was received from Sager (they are usually shipped within 1-2 days from the time of receipt to allow time for handling), it was shipped via 2nd Day Air from Sager. The offer to refund the shipping was offered by us as a courtesy after THE CUSTOMER REQUESTED IT and this offer was met with her sudden claim of "non-receipt" of the item.
In addition, she ordered several accessories for the notebook she claims she did not receive, including an extra battery and charger. At the time when she ordered these accessories, she did not tell us about any claim of non-receipt of the laptop and UPS shows that it was indeed delivered to her front door, perhaps not as soon as she would have liked (which we apologize for but had no control over just as Sager and other Resellers had no control over).
After the police were alerted of the customer's alleged non-receipt and a claim was filed with UPS, UPS and an officer contacted the customer and SHE ACKNOWLEDGED RECEIPT of the package. Any potential customer can email PC Torque and we will be more than happy to provide documentation FROM UPS that her claim of non-receipt is bogus.
Again, the facts speak for themselves and potential customers can make up their own minds after an objective analysis.
After filing a police report and speaking with UPS, they both agreed that it was idiotic for PC Torque to ship a laptop and not require a signature on delivery...how foolish
Having said that, I'd also like to see this so called evidence PC Torque has that proves I received the notebook..