|Dear Mr. Wu,
Thank you for corresponding with us.
Unfortunately, the only way to confirm your shipping address and arrange for a new shipment is by contacting our Customer Service Department by phone. If you are not able to contact us by phone, you can use the Internet Relay Call Service available at http://www.relaycall.com/national/relay.html. This is a free service and it consists of contacting a Communications Assistant through chat. You will need a browser with Java installed. You can download it from the following link: http://java.sun.com/j2se/1.5.0/download.jsp.
According to our records, our Technicians tried to replicate the issue. After several tests, they were not able to replicate it.
If you need further information, please do not hesitate to contact us.
So they were going to send my laptop back unfixed???.....
That's one "great" service there.
What do you guys think I can do at this point now?