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No one at HP can answer this question!

post #1 of 5
Thread Starter 
I've talked to seven different HP Laptop Support agents today and not one of them can answer this seemingly simple question. I'm seriously frustrated and borderline pissed off.


Does the dv5-1017nr have an SPDIF auido output jack, which will allow me to connect it to my Digital Surround Sound Receiver? Is one of the headphone jacks actually an SPDIF ouput as some HP users in this very forum have said about other HP models?

One of the seven agents said the middle 3.5mm jack on the front outputs SPDIF, even though the jack is not labeled "SPDIF" as it is on other HP models with this feature. However, she didn't know what type of 3.5mm adapter I would need to connect it to my Reciever, optical or coaxial.

My receiver has both optical and coaxial inputs, but before I buy two adapters from monoprice.com (because the HP Support Staff has no **** clue about their own machines) I want to be sure the dv5-1017nr really does output SPDIF through one of the unlabeled 3.5mm jacks on the front.

Sheesh. You'd think I asked them if the world is flat!

If you can help, I'd really appreciate it. I'm seriously starting to consider a SONY, even though they're overpriced. The HP Support Staff can't answer basic questions about their laptops.

I have an HDMI plasma TV, but my Denon receiver is a few years old and doesn't have HDMI inputs. I love my receiver and don't want to replace it. If the dv5-1017nr doesn't have SPDIF output, I know I can get the Turtle Beach Audio Advantage Micro for around 30 bucks, which would seemingly solve the problem, but I just like clear cut answers. Can you imagine trying to sell somebody a car, and you couldn't even tell them if it had a CD player.

Make it eight agents. I just got another email telling me to consult the on-line manual for the third time, which of course makes no mention of SPDIF.
post #2 of 5
post #3 of 5
Thread Starter 
No offense but if one more person gives me a link to the specs or the manual for this computer I'm gonna go postal. Five out of seven HP support agents claim it does have some sort of digital audio output capability. The most realistic probability is one of the headphone jacks outputs SPDIF. If one of them did output SPDIF, do you think it would be digital or coaxial?
post #4 of 5
Quote:
Originally Posted by volumnus View Post
.... If one of them did output SPDIF, do you think it would be digital or coaxial?
. based on previous and currenrt HP models that offer SPDIF output, it is likely digital
. and unless the specs say otherwise, you dont have spdif ouput, according to your model specifications

cheers ...
post #5 of 5
That model is not listed as having a SPDIF audio output jack, nor does the tech manual show that. That would appear to pretty straight-forward settle that. If it was a feature, it is most probable that it would be listed.

It is no shocker that "polling" a number of support folks might nab a few different respones. Most support folks that you will talk to are NOT "experts" on evey model, and every model variation that is marketed. Do you have any idea how many variations of the HP "DV" series of notebooks alone are out there?...I can tell you, there are a myriad of variations on this one model alone. That is why I rely on the tech manuals as the most definitive "word" on hardware...and even they are not always up to the latest revisions!
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