Originally Posted by Hendrick
No, I just don't want to put the fate of my laptop in the thoroughness of the technician's job. Btw, I've seen these technicians with my own eyes, they don't veen use anti-static wrist straps while installing new sensitive parts!
Anyway, this agent rang me and tried to lie to me.
She said that the completecover ONLY covers the replacement of parts and does not include a full system replacement.
She was also giving reasons such as my system being over 1000 days old is a problem for them, etc.
At this point, I got pretty mad because this is not my first customer experience with Dell and I have been using laptops (of different brands) near every day for 10 years.
I told her that the completecover does include a complete system replacement and that the age of the system does not matter (I can then hear her colleague talking in the background and then she puts me on hold for like 2 mins).
I then said that if I paid for three years completecover, I would expect Dell to repair/replace my system even if I had an accident during my LAST day of coverage!
Anyway, I asked to speak to her supervisor but she said she will get a customer service agent to ring me tomorrow.
I told her that I am not happy about this at all!
Geez, Dell really does suck. This is not my first Dell computer, but it most certainly will be the last!
first off, whever you are in the world dictates if you really really need a static wrist strap. where i live, ive yet to use one
and i just follow proper grounding rules.....also, ive never killed anything by static.....somethings can handle it, some cant
i have 2 sticks of ram right here in front of me, i touch them all the time, they still work...
secondly, dell has enough product in house to replace anything that maybe caused by static charges
thridly, it serously sounds like youre being bitter about them not giving you a new system.......if it works due to them cleaning it out and cleaning YOUR spill.....then you should be happy
now......if they said we cant do a thing, then id be like wow dude you should be mad/bitter
but they are handling it as properlly as they can/will
they will not replace a system they can get back up and running to par with a new one.......believe that