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My dell laptop doesn't turn on anymore [Complete cover?]

post #1 of 8
8/31/08 at 10:17am
Thread Starter 
Hi,

I spilled coke onto my Dell Inspiron 9300 laptop and now it won't turn on.
I contacted dell and they said that they will send a serviceman to replace the "faulty" parts .

Shouldn't I be getting a complete replacement (I had complete cover)?
If they are only going to replace some parts I would want them to send my laptop back to the factory to be cleaned or something (to make sure that it stills works after that spill)...

If I get a replacement what model should I be getting? (I had the Go 6800 256MB.)


What do you think?



Thanks,

Hendrick
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post #2 of 8
9/1/08 at 2:07am
. most manufacturers would try to fix the issue (replacing faulting part) first before thinking about replacing the whole unit
. i am not sure about the cleaning up part, if replacing bad parts is all it need to fix the problem.
. full replacement is up to the discretion of the manufacturers, adhering to "same performance/same value" unit as what you have. Of course, "same performance/same value" is always opened to debate.

good luck with the repair/replacement - share with us your experience and support feedback for dell later

cheers ...
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post #3 of 8
9/1/08 at 2:40am
Thread Starter 
The technician came today to replace my ram, motherboard and keyboard, but the inside of the laptop is still very sticky and the graphics card doesn't work (he said he'll replace it in a day or two).

I find this unacceptable as there is no guarantee that the laptop won't short-circuit itself in the future (especially when the humidity increases or if I go to places like Malaysia) due to the coke residue covering much of the chassis, fan, battery terminal, DVD supermulti, etc.

The technician only wiped the excess coke which hadn't become syrup yet, but there is a lot of syrup left.
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post #4 of 8
9/1/08 at 5:23am
I can suggest that you'd ask the technician next time, if you can take some pictures when the comp will be opened again for the gpu replacement. You can always write to the support centre, to a supervisor/manager, as part of documentation of the repair.

It does sometimes take a little bit of a long and winding road before the result can be satisfactory to both parties. Certain steps need to go through first, my wild guess.

cheers ...
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post #5 of 8
9/1/08 at 8:34am
Thread Starter 
The agent replied through email and said that I would get a special servicing of my laptop to make sure that it is "properly" cleaned.

I've seen what they consider "clean", and it's not a very high standard.

She said that I would have to send my laptop to them.
I don't think that they will be as thorough as I would like them to be and would prefer a replacement...
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post #6 of 8
9/2/08 at 9:22pm
Quote:
Originally Posted by Hendrick View Post
The agent replied through email and said that I would get a special servicing of my laptop to make sure that it is "properly" cleaned.

I've seen what they consider "clean", and it's not a very high standard.

She said that I would have to send my laptop to them.
I don't think that they will be as thorough as I would like them to be and would prefer a replacement...
youre asking for a replacement for something that was your fault?

you think dell has no standards that shine a light to your own?

you feel it wont be clean and would cause an issue in high humidity places?


sounds like maybe youre just a wee bit too sour

they will clean it, make sure all their benchmarks work, then ship it back to you, sounds normal to me

complete care does not mean replacement of laptop if it does not work in the customers eyes......it means they will do their best to find out the issue no matter the cost

if they offer you a replacement then take it, sure you can demand one, unsure how that can go (seen it go both ways tho)

good luck to you though
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post #7 of 8
9/3/08 at 2:58am
Thread Starter 
No, I just don't want to put the fate of my laptop in the thoroughness of the technician's job. Btw, I've seen these technicians with my own eyes, they don't veen use anti-static wrist straps while installing new sensitive parts!

Anyway, this agent rang me and tried to lie to me.
She said that the completecover ONLY covers the replacement of parts and does not include a full system replacement.
She was also giving reasons such as my system being over 1000 days old is a problem for them, etc.

At this point, I got pretty mad because this is not my first customer experience with Dell and I have been using laptops (of different brands) near every day for 10 years.

I told her that the completecover does include a complete system replacement and that the age of the system does not matter (I can then hear her colleague talking in the background and then she puts me on hold for like 2 mins).
I then said that if I paid for three years completecover, I would expect Dell to repair/replace my system even if I had an accident during my LAST day of coverage!

Anyway, I asked to speak to her supervisor but she said she will get a customer service agent to ring me tomorrow.
I told her that I am not happy about this at all!

Geez, Dell really does suck. This is not my first Dell computer, but it most certainly will be the last!
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post #8 of 8
9/5/08 at 11:31am
Quote:
Originally Posted by Hendrick View Post
No, I just don't want to put the fate of my laptop in the thoroughness of the technician's job. Btw, I've seen these technicians with my own eyes, they don't veen use anti-static wrist straps while installing new sensitive parts!

Anyway, this agent rang me and tried to lie to me.
She said that the completecover ONLY covers the replacement of parts and does not include a full system replacement.
She was also giving reasons such as my system being over 1000 days old is a problem for them, etc.

At this point, I got pretty mad because this is not my first customer experience with Dell and I have been using laptops (of different brands) near every day for 10 years.

I told her that the completecover does include a complete system replacement and that the age of the system does not matter (I can then hear her colleague talking in the background and then she puts me on hold for like 2 mins).
I then said that if I paid for three years completecover, I would expect Dell to repair/replace my system even if I had an accident during my LAST day of coverage!

Anyway, I asked to speak to her supervisor but she said she will get a customer service agent to ring me tomorrow.
I told her that I am not happy about this at all!

Geez, Dell really does suck. This is not my first Dell computer, but it most certainly will be the last!
first off, whever you are in the world dictates if you really really need a static wrist strap. where i live, ive yet to use one
and i just follow proper grounding rules.....also, ive never killed anything by static.....somethings can handle it, some cant
i have 2 sticks of ram right here in front of me, i touch them all the time, they still work...

secondly, dell has enough product in house to replace anything that maybe caused by static charges

thridly, it serously sounds like youre being bitter about them not giving you a new system.......if it works due to them cleaning it out and cleaning YOUR spill.....then you should be happy

now......if they said we cant do a thing, then id be like wow dude you should be mad/bitter

but they are handling it as properlly as they can/will

they will not replace a system they can get back up and running to par with a new one.......believe that
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