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Sony to Recall 440,000 Vaio Laptops

post #1 of 4
9/4/08 at 11:39am
Thread Starter 
Bad news coming from Sony as MSNBC Reports;

Quote:
TOKYO - Sony Corp. is recalling 440,000 Vaio laptop computers worldwide because of a wiring flaw that could cause overheating.

Sony said Thursday the recall involves 19 models in the Vaio TZ series manufactured between May 2007 and July 2008.

The Tokyo-based consumer electronics company said improperly placed wires near the hinge connecting the body of the laptop and its display could wear quickly, causing a short circuit and overheating. A flaw in a circuit board inside the display could also overheat its rim.

Sony has received 209 reports of overheating worldwide, including seven cases in which people received minor burns.

The laptop problem comes two years after Sony had to engage in massive recalls of laptop batteries, which also caused overheating or even burst into flames.
For more info you can call Sony at (888) 526-6219.
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post #2 of 4
9/4/08 at 11:40am
Thread Starter 
Computers affected;

Quote:
Dear Valued Sony VAIO Customer,

Sony takes pride in the quality of its products. Recently, we became aware of a potential issue affecting the following notebook PC models:

* VGN-TZ100 series
* VGN-TZ200 series
* VGN-TZ300 series
* VGN-TZ2000 series


The issue involves a small number of units which may overheat due to a wiring problem. Sony has initiated a voluntary program to perform a free inspection and, if necessary, a repair to ensure these units meet our high quality standards.

To find out if your VAIO notebook is one of the affected units, please visit this link: http://esupport.sony.com/fixmypc. You will be prompted to input your product code and serial number located on the bottom of the notebook. It will be checked automatically against the range of affected units. If you find that your PC is one of the affected models, follow the instructions on the website and make arrangements for an inspection. You may also call our VAIO TZ customer hotline at 1-888-526-6219 to determine whether your notebook computer is affected by this issue and whether service is required.

At no charge, Sony will provide an inspection and, if necessary, on-site repair at your home or office. Alternatively, you can ship your notebook to our service center.

The satisfaction of our customers is our number one concern, and we will work diligently to ensure that your VAIO notebook is in top working order. We apologize for any inconvenience and appreciate your support in this matter.

Sincerely,

Mike Abary,
Senior Vice President, VAIO
Sony Electronics Inc.
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post #3 of 4
9/4/08 at 2:44pm
yikes! Sony's computing electronics divisions are going to get hit hard by this, as is whoever is their ODM for that series.
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post #4 of 4
9/5/08 at 8:18pm
I already have the documentation for the fix. And yes, the DC Power jack wires have been mis-routed on some systems and techs are to fix their routing on site. Also, damaged parts like webcams and DC Jacks will be replaced as needed.
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