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Bluetooth showing up as Unkown Device

post #1 of 4
9/8/08 at 10:18pm
Thread Starter 
I just got a Logitech Bluetooth mouse and for the first time my Bluetooth is apparently messed up.

Previously, I have been using it weekly to sync my phone with Outlook via Bluetooth...so this is a brand new situation.

I have an Acer Ferrari 4006WLMi running Windows Vista Ultimate 32bit.

My Broadcom Bluetooth chip shows up as Unknown Device under Universal Serial Bus controllers. Turning it on and off(using the button on the front of the laptop) got it to show up once properly as a Broadcom chip under Network adapters. However, I can't get it to show up properly again.

I've tried uninstalling it and letting Windows find it again but that doesn't help. I downloaded the latest bluetooth drivers from Acer's site however it won't install w/o a Bluetooth device being installed.

I've messed with the Update driver option...that did nothing.


So...I'm out of ideas.

If it matters, under Hardware Ids it says USB\UNKNOWN which doesn't seem right.


Please help...I was really looking forward to using this mouse and I'm rather dissapointed. More importantly, I need it for syncing my phone.
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post #2 of 4
9/10/08 at 1:25pm
did you use the logitech driver? if yes, have you tried to uninstall it?

cheers ...
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post #3 of 4
9/11/08 at 8:44pm
Thread Starter 
I did use the driver, but the problem is my built in bluetooth is not showing up properly. You think it could have something to do with the Logitech installation? The Logitech mouse does not have a Bluetooth USB Dongle or anything of the like
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post #4 of 4
9/16/08 at 10:25am
I would retry uninstalling and resinstalling the logitech driver first. Many times the bt stack that comes with the laptop is not enough to support certain external devices. In these cases, the only remedy is to get an external BT adaptor that comes with a good BT driver/software.

cheers ...
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