Ok, so a friend of mine has a macbook (Not sure exactly which model - though, I know it came with Tiger, and she upgraded to leopard).
She said she heard a noise like a disc spinning in the CD drive, the computer froze and now she has a blinking folder with a question mark.
I'm going to take a look at the computer tomorrow, but so far I've had her zap PRAM holding command, option, p, and r.. She said it restarted and did the same thing.
Then I had her try a safe boot - holding shift; no good.
Also had her try to boot into single user and verbose mode - neither worked.
Had her put in the leopard disk and open disk utility - the hard drive was not in the list.
The conclusion I've come to is that the spinning she heard was possibly something breaking off inside the hard drive and thus; the hard drive no longer works. Is there some other test I can try? Am I overlooking something simple? I feel bad telling her she has to re-do all the work on there because the hard drive is dead. It's under warranty.. But the closest Apple stores are quite a hike. If the hard drive is dead, will the Apple geniuses do a data recovery no charge since it's under warranty? Is there anything I can try to do a data recovery?
She said she heard a noise like a disc spinning in the CD drive, the computer froze and now she has a blinking folder with a question mark.
I'm going to take a look at the computer tomorrow, but so far I've had her zap PRAM holding command, option, p, and r.. She said it restarted and did the same thing.
Then I had her try a safe boot - holding shift; no good.
Also had her try to boot into single user and verbose mode - neither worked.
Had her put in the leopard disk and open disk utility - the hard drive was not in the list.
The conclusion I've come to is that the spinning she heard was possibly something breaking off inside the hard drive and thus; the hard drive no longer works. Is there some other test I can try? Am I overlooking something simple? I feel bad telling her she has to re-do all the work on there because the hard drive is dead. It's under warranty.. But the closest Apple stores are quite a hike. If the hard drive is dead, will the Apple geniuses do a data recovery no charge since it's under warranty? Is there anything I can try to do a data recovery?
