I have my laptop back. Technical solution, dirty or loose connection. The guy from xVx support told me he took it all apart, cleaned and put it back together. Polls all of the time now... no more convulsions.
To recap, I was told to send my laptop into an address - and not having a contact or company name, I was a little nervous. I shipped it on the 14th of November. I sent a message to my contact from xVx (support@...) and he told me that they have received it, resolved the issue and that they would contact me and let me know when it is shipped back. They also provided me with a contact number to call to check the status.
On November 20th, firstname.lastname@example.org
asked for my return address to ship it back. I was happy. I replied on the 21st with the particulars.
On December 1st, I contacted support to find out where/why I have not receive it. They replied that it was "being re-tested" and that "the holidays" put their RMA department behind. They they told me to contact the service contractors again to check on the status.
So I did.
I spoke with the guy who actually worked on my laptop - he verified that dirt or loose connections were the cause of the convulsions. He also told me that it's been sitting there for a couple of weeks, and that xVx have not paid for the work yet. He asked me to contact support@xvxonline and ask them to balance their bill.
So I contacted support again and told them the situation. They replied again with the "Thanksgiving delays" and that they have paid for it now; and that it would be shipped on that Friday.
Sure enough - I received it two days ago. It seems just fine.
On the other side - the xVx Online website was delayed, then the delayed date didn't happen either. In this market I am just happy that I got this taken care of before all hell breaks loose in the economy (or any ore than today). So much for expected/paid support - now I just feel lucky.
The total time from finding Notebook Forums (finally somewhere to ask) to receiving a working system was over 3 months. The embarrassing part, "they haven't paid for it yet", and the overall delays where a pain. I assume that they had some issues with their "cutover" to the "new" xVx but anyway... like I said, I have it back now.
In the meantime - I bought a Mac and run Windows faster than on any windows computer I have had in the past. My XP starts in 10 seconds with VMFusion on my Mac. It's lightening... I can't believe I waited this long to ditch these overpriced, over resourced, and error-ridden computers.
To Angelo: thanks for taking me through this and following up. Appreciated.
To xVx: good luck with the changes... if they ever come up. It's still says on their site - Nov. 28th... :-)
Take care folks and thanks for all of the direction.