New Posts  All Forums:Forum Nav:

Shutdown problems

post #1 of 9
9/23/08 at 10:25pm
Thread Starter 
hi,

whenever i shutdown, i get the blue screen and this message:

stop: c00000219 {Fatal System Error}

The windows logon process system process terminated unexpectedly with a status of 0x00000000 (0x00000000 0x00000000). The system has been shutdow


i have xp os.

thank you
Reply
Reply
post #2 of 9
9/24/08 at 5:50pm
. when did this start?
. after an update?
. after a software installation?
. after a change in user configuration?

cheers ...
Reply
Reply
post #3 of 9
9/24/08 at 9:53pm
Thread Starter 
Quote:
Originally Posted by qhn View Post
. when did this start?
. after an update?
. after a software installation?
. after a change in user configuration?

cheers ...
started a couple of days ago.

no not after update, software/hardware installation, and no user config changes.

pretty much this just started all of a sudden. I ran a full system scan with norton, but it found nothing.
Reply
Reply
post #4 of 9
10/1/08 at 3:24am
. still having the issue?

cheers ...
Reply
Reply
post #5 of 9
10/1/08 at 10:39pm
Thread Starter 
Quote:
Originally Posted by qhn View Post
. still having the issue?

cheers ...
yes i am, as a matter of fact a couple of days ago a new thing started coming up.



it comes up about a 1/2 to an hour after i am on the internet, and shutsdown the computer in a minute. (currently i changed the RPC service from restart the computer to take no action in case of failure, so that the computer wont shutdown).

I did a search on google, and it seems as though the random blue screen and the NT message are a result of some sort of a worm.

but the problem is that this msblast.exe worm is from 2003, and i have the patches for it by having sp3 on xp. norton is not picking anything up either.

Can anyone please help me.

Thank you
Reply
Reply
post #6 of 9
10/2/08 at 7:06pm
would you list out which spyware and virus scanner are you using?

cheers ...
Reply
Reply
post #7 of 9
10/2/08 at 11:34pm
Thread Starter 
Quote:
Originally Posted by qhn View Post
would you list out which spyware and virus scanner are you using?

cheers ...
I am using Norton Int Security.
Reply
Reply
post #8 of 9
10/3/08 at 3:22am
i personally would remove norton, completely, and use a free AV (i use avast). For spyware i use SpywareBlaster (not intrusive)

cheers ...
Reply
Reply
post #9 of 9
10/6/08 at 8:35am
Are you sure its a legitimate blue screen when you shut down? I ask because some viruses like making "fake" BSOD's to fool the user into turning off the computer (obviously this doesn't make sense in your situation since you're already turning the computer off). However, if it were a true BSOD, you would have to hard reboot to turn the computer off. Hard rebooting is when you hold the power button for 5 seconds or so until the computer turns off. Soft rebooting would let you just press and release the power button instantly to turn the computer off.

This sounds like a virus to me and the only thing I could suggest is to find another antivirus software package (best solution) or just contact Norton and hope for the best.
Reply
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Dell Notebooks - General