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Does Sager Resell/Reship Returned Units To New Customers?

post #1 of 25
4/26/04 at 12:28am
Thread Starter 
This has been a question that has been asked time after time. From what I have been able to determine, the serial numbers of the 3.4GHz machines should now be well over 400.

If anyone has received a machine (since about April 16th, lets say) with a serial number that is much less than 400, I'd like to know - especially if it is something like 00050, 00121, or 00123.

Remember, this is only for the 3.4GHz machines and they must come from Sager (If not, then please identify CLEVOS reseller). Essentially this restriction is placed because I am totally unaware of what the current serial number sequences are for the other configurations and don't want to cause a lot of "panic/ill will".

I'm hoping that no one will reply to this thread.
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post #2 of 25
4/26/04 at 2:35am
You know... right after replying to another thread I stumbled upon this one.

Take a look for yourself. It seems as if Alienware might be into the business of reshipping returned units.

I assume that they are probably going to sell that unit that was refused by the guy in the thread, to some other poor unsuspecting soul, that will never know that his notebook was already used.
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post #3 of 25
4/26/04 at 2:53am
isn't that quite illegal?

they would have to sell them is "refurbished"
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post #4 of 25
4/26/04 at 2:59am
Someone's definition of new might not exactly be your definition of new. Always remember that...
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post #5 of 25
4/26/04 at 3:04am
The notebook was already used by another person. I cant see why anybody would ever think of that as new. If that were the definition of new, then refurbed notebooks would be resold as new.
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post #6 of 25
4/26/04 at 3:45am
you know, lets think in companies perspective. what if we sold one thousand 8790s and then 50 of them came back because these 50 customers don't want it no more. they don't like it for some reason but the unit is perfectly functional. so your telling me sager is going to receive it back, and throw it away just cuz its no longer "new" ? they are going to throw away $100,000 (one hundred THOUSAND!) worth of good working computer laptops????

50 returned out of 1000 sold is 5% returned. so i'm not trying to use unrealistic bizarre figures.

i think not, if i was a CEO, i wouldn't throw away perfectly working returned units because customers weren't happy. if that's the case, doing business in america would suck already.
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post #7 of 25
4/26/04 at 3:48am
I never said anything about throwing them away... how about just selling them as "refurbished" notebooks eh?
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post #8 of 25
4/26/04 at 4:10am
If you're talking about serial numbers, mine ends in "17" and I received it on 4-1.

My take on business:
All unopened packages should still be "new" if returned. As for opened units, I doubt these will be sold as "new" unless they are only a day old and have gone through a rather strict QC check. Even then, it would be pushing it.
If a laptop is returned and is not "new", you could sell it as refurb to certain third party resellers. That or you could use it for parts when warranty work comes in (as long as those parts are like new).
If you didn't want to keep returned laptops, you could always donate the good-conditioned working ones to charity for a tax writeoff, which would help ease the loss.
But we are still forgetting one key thing here. Sager Midern is only a brand--a reseller. Clevo is the manufacturer. Sager might have an agreement to return some laptops to Clevo either for reimbursement or (more likely) partial reimbursement so Clevo could use the returned computer as parts or refurb it. I wonder what deal Sager has worked out with Clevo concerning warranties and returns?
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post #9 of 25
4/26/04 at 11:56am
US Federal law is very clear and requires that once any item is sold and is opened, it can no longer be resold as "new." The law also states it must be clearly disclosed that it is "used merchandise" if it is resold. It doesn't matter if the product was actually used or not, under the law its considered used once the product's package is opened.

If the product has has been factory refurbished, then it must be clearly resold as, "refurbished."
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post #10 of 25
4/26/04 at 12:43pm
Looks like numerous stores like Best Buy, Circuit City, a lot of electronic stores and video game stores are doing many illegal things then! ^_^
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post #11 of 25
4/26/04 at 1:33pm
no, but what you would do is recondition them back to a usable state, repackage them and then offer those 50 units as reconditioned/refurbished as is... you can't sell those units as new... period...

Quote:
Originally Posted by GreenDestiny
you know, lets think in companies perspective. what if we sold one thousand 8790s and then 50 of them came back because these 50 customers don't want it no more. they don't like it for some reason but the unit is perfectly functional. so your telling me sager is going to receive it back, and throw it away just cuz its no longer "new" ? they are going to throw away $100,000 (one hundred THOUSAND!) worth of good working computer laptops????

50 returned out of 1000 sold is 5% returned. so i'm not trying to use unrealistic bizarre figures.

i think not, if i was a CEO, i wouldn't throw away perfectly working returned units because customers weren't happy. if that's the case, doing business in america would suck already.
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post #12 of 25
4/26/04 at 1:46pm
yea, when i was in Circuit city this weekend, they were selling a direc tivo that looked like the box had been opened already.


if someone buys it, and returns it, how come they can still sell it as new? i think so long as it is restored to a new state without any parts replaced, ti will be considered new, and by restored, i mean repackaged.

that's why they won't take back returns with parts missing.
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post #13 of 25
4/26/04 at 2:53pm
I don't know if this helps.... but I went to Sager last week to RMA Return my 8790. I then asked a few questions to the person who handled RMA servicing and returns. I told him that later down the road I'd be interested in getting the 8790 again and asked that if I bought another one, is there a chance that I would recieve another person's returned notebook. He clearly stated that Sager does not ship out used computers/notebooks to any of their customers.
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post #14 of 25
4/26/04 at 3:00pm
Quote:
Originally Posted by Lyte
I don't know if this helps.... but I went to Sager last week to RMA Return my 8790. I then asked a few questions to the person who handled RMA servicing and returns. I told him that later down the road I'd be interested in getting the 8790 again and asked that if I bought another one, is there a chance that I would recieve another person's returned notebook. He clearly stated that Sager does not ship out used computers/notebooks to any of their customers.
Well its good to hear that Sager does not take part in activity as that which Alienware seems to be.
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post #15 of 25
4/26/04 at 3:02pm
Quote:
Originally Posted by Lyte
I don't know if this helps.... but I went to Sager last week to RMA Return my 8790. I then asked a few questions to the person who handled RMA servicing and returns. I told him that later down the road I'd be interested in getting the 8790 again and asked that if I bought another one, is there a chance that I would recieve another person's returned notebook. He clearly stated that Sager does not ship out used computers/notebooks to any of their customers.
a bit off topic, but may i ask why you needed to RMA it?

in the review forum i described how mine fizzed out in its first day of use (they suspect the cpu fried cos the fan may not have been working properly). the laptop has been in sager's possession for about 3 days now and i still haven't even received a tracking # for my replacement.

pctorque told me to call sager, so i'm being as patient as possible. going on a month now and still no computer.
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post #16 of 25
4/26/04 at 3:14pm
I RMA'd it because it was nearing the end of my 30-day return window (i was on the last day actually) and I had problems that Sager claimed as just an "incompatibility" Meaning that the video card on the 8790 was just incompatible with certain maps on a game called counter-strike. 1. The game is a pretty old game and it's just wrong that a NEW $2700 computer is incompatible with a fairly simple game 2. I have owned 5 desktops in the past, old and new...and they ALL had no problems with counter-strike. For those two reasons, I could not believe that it was just an incompatibility issue. I had only brought the problem up to them once, and they only inspected it for about 10 mins. Yes, i'm sure I could have bothered Sager technical support some more, and there is a big possibility that they would realize that it wasn't just an incompatibility issue and replaced the video card for me. But with my 30 day window coming to an end, I didn't want to risk a $2700 investment. So I returned it. I could always get another one and try again right? also it had a few other minor problems that i'm sure could have been fixed.
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post #17 of 25
4/26/04 at 3:27pm
damn, that sucks. i play CS too hehe. wonder if i'll have any luck getting it to work.

anyway, just got back from lunch and see the new laptop sitting at my desk. so hopefully i get some better luck this time.

which CS maps, btw? if they're the ones i hate anyway i don't think i'll mind so much lol
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post #18 of 25
4/26/04 at 4:40pm

Serial Numbers

Hi,
I have seen only one serial number so far under this thread and since I had such concerns previously I decided to post two serial numbers here.

One for 8890 which I recieved around april 8th and its serial number ends with 625.
Second one for 8790 and it ends with 305 and I recieved this system almost 30 hours later than my order date.(it seems to me that they already knew that what system I would order even before I knew) I ordered April 15th at 12am and I got it on april 16th before 10am by next day delivery. It was so quick, I guess I was lucky,or was I?.

I don't think they would sell any used machine as a new one,it wouldn't be ethical and of course legal. I would love to learn what happens to the returned system regardless of its condition. Enjoy your systems.

Before aI leave I have a question: Since 8890 is no longer in the product line I was wondering if there is any new model coming up soon. I wrote an email asking the same question to sager but I haven't received any response yet. Any idea at all?
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post #19 of 25
4/26/04 at 5:39pm
Thread Starter 
Esub - 3.4 Only, you ordered a 3.2, if my memory and your postings are correct. The other response with a serial number was ordered on March 23rd with a processor that was not available and then changed (I think). I also dont know if that "17" was "0017" or "0117" or "0127", etc... Your machines, most likely, were already constructed and tested before you ordered and you gained the benefit of such actions on the part of Sager.
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post #20 of 25
4/26/04 at 6:45pm
The "17" as in "000017". I stripped the zeros because I thought that was self-explanitory. The original order was on the second day the computer came out, but problems obtaining the processor led me to downgrade to a 3.4 Northwood. Perhaps this one had been put aside and was waiting for the processor and that's why my serial number is so low.
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