Hi all - my friend is having a problem with her Dell Studio 1535 laptop, running Windows Vista. It was working normally when, out of nowhere, the mouse and keyboard both became completely unresponsive - she was unable to use either, and had to restart the computer. She did restart the computer, and has had patchy success with the mouse/keyboard - sometimes it'll work well enough for her to log in, and then freeze up in Windows, sometimes it'll work in Windows for a minute or so then freeze up, and sometimes it'll be frozen and she won't even be able to log into Windows. She tried System Restore and "Last Known Good Configuration", but neither has worked to resolve the problem. Do you all have any ideas? We're both working in Africa at the moment, so sending it back to the factory is very expensive and something we'd like to avoid if at all possible...thanks!
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11/21/08 at 2:30pm