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5 Failed Hard Drives in 4 months! New XPS 1530

post #1 of 11
11/23/08 at 9:44pm
Thread Starter 
I bought an XPS 1530 four months ago. I went through 4 hard drives - one would fail, Dell would send a replacement ... that was the cycle. After #4 Hard Drive failed (and a tech came out to try and replace the motherboard & hard drive without success), I finally got them to agree to a "System Exchange".

They sent me a new XPS 1530 - within 2 days the Hard Drive died! (#5)

Anyone have any ideas (besides bad luck) of what could cause 5 failed hard drives in two different brand new systems?

Electrical? I used the laptop at home and at my office. My office is a rented space inside another company's building.

I thought maybe electrical, but I use my old laptop their (Dell Inspiron 6000) and it has been fine. Unless something electrical causes a problem in the XPS only for some specific reason.

I have no idea, but does anyone have any "out of the box" explanations for me?

Dell is sending me a box so I can mail this 2nd laptop in to the Dell Depot for inspection and repair. My faith in the XPS 1530 is zero.

Any ideas or advice?
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post #2 of 11
11/24/08 at 3:34am
Are you carrying your laptop around in a bag while it is running?
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post #3 of 11
11/24/08 at 3:43am
by failure, what is happening?

does it start clicking and stop reading reliably?

does it stop booting correctly?

as for the power problems...
are you using a surge protector or ups?
always the same power jack (same wall/socket)
have you been using the same power adapter the whole time?
if its a power problem, id be surprised that it would hit the hard drive and not any other components...
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post #4 of 11
11/30/08 at 12:46am
Walked under any ladders lately? Broken a mirror? Seen a black cat? Lol.

That is a shocking run.... and like above I would say, barring some absolute freak run of bad luck, it has to be something with the way you are using it. I would find it unlikely being a power problem, unless it is repeatedly having power cut whilst in heavy operation? But I'm sure you'd notice that as you're using it. Wouldn't think it would be surges, this is likely to fry the power brick and other components before the hard drive.

So, like Mr Evil has suggested, might be how you are using it. Can you shed some more light on your normal operations?

Stu
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post #5 of 11
11/30/08 at 4:33pm
ya, i have had hard drive failure, but they are few and far between. they dont fail just because, at least not so many in such a short time. somrthing is wrong with your usage i think
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post #6 of 11
11/30/08 at 11:52pm
I had my XPS M1530 for two months before my Samsung Spinpoint died, and it never left my desk. They sent a replacement, I then sold my XPS for the "better" Studio. I really hated the XPS, I had saved for a while to get the "Top of the Line" XPS and when i got it, I was so disappointed at the craftsmanship and cheap feeling. The Touchpad would always act up, the webcam was grainy, the fingerprint reader would work 5% of the time, etc.... I went back to the studio with the same specs and am happy as a clam.... Dell really screwed up on the XPS...
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post #7 of 11
12/1/08 at 1:35am
ya, my 1330 i suppose is ok for what i use it for, but as a daily driver it is about as useless to me as my psp. just not what i want in a main computer. as for the quality, mine seems pretty solid, not like my m1710 (which is a fukin mack truck) but for something so small it feels ok to me. never leaves my tool box, always closed so i might not notice some of the issues you speak of. i will say the hd was noisy so i had it replaced. my m1710 hd is still original and probably 2 years old now, never had any problems with it.
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post #8 of 11
12/11/08 at 3:06am
ok, i take back what i said about hd failure being uncommon. 3 so far in my 1330... don't know why but it is frustrating because my warranty ends in 30 days...
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post #9 of 11
12/31/08 at 12:22pm
i'd recommend you to call dell support for a tech guy to come to your house and check the m/b or something.
this doesn't sound right, as I had used more than 20 dell laptops never had a single HDD failure.
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post #10 of 11
12/31/08 at 12:44pm
Samsung hard drives are a POS.

But 5 is insane.
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post #11 of 11
12/31/08 at 11:11pm
i agree, but my m1330 seems to eat hard drives, or dell has gotten some crap ones they are pawning off on us
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