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Studio 1535 eject button

post #1 of 8
12/1/08 at 9:16am
Thread Starter 
Hi.
When I turn on my Studio 15, the media touch buttons don't work but the cd eject button lights up and stays up for a while (3-4 minutes), and the cd drive ejects a few times. What's going on there?
Thanks!

My Studio - OS: Windows Vista 32bit, BIOS: A05, RAM: 2GB
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post #2 of 8
12/2/08 at 11:43am
call dell, something is wrong with the ribbon cable ill bet
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post #3 of 8
12/13/08 at 5:18pm
i have the same problem. in addition some days the media volume keys are at max when i boot up - other days nothing.
Dell tech support says they've done everything they can and i should get customer care to replace it.
All the numbers they give me go nowhere but around in a circle and i never get customer care. they say they are open 7AM to 7PM 7 days a week central time and i was within that timeframe and the number said they are closed

anyone have any good Dell contact numbers? I only have one week til my initial 21 days to replace are over.

thanks so much
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post #4 of 8
12/13/08 at 5:38pm
Quote:
Originally Posted by Bunella View Post
i have the same problem. in addition some days the media volume keys are at max when i boot up - other days nothing.
Dell tech support says they've done everything they can and i should get customer care to replace it.
All the numbers they give me go nowhere but around in a circle and i never get customer care. they say they are open 7AM to 7PM 7 days a week central time and i was within that timeframe and the number said they are closed

anyone have any good Dell contact numbers? I only have one week til my initial 21 days to replace are over.

thanks so much
chat w/ dell now
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post #5 of 8
12/13/08 at 5:44pm
you replied but gave me no info. what are you saying?
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post #6 of 8
12/13/08 at 11:06pm
Quote:
Originally Posted by Bunella View Post
you replied but gave me no info. what are you saying?
seriously?

go to the dell site and chat with technical support, get this taken care of asap or request to ship it back for a refund
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post #7 of 8
12/14/08 at 9:41am
i have spoken with tech support online - they tell me to call customer service which i cannot reach. should i try again?
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post #8 of 8
12/14/08 at 2:48pm
um, yeah, of course, you can find all the # online. might be a pain right now because of the holidays so be : patient. honestly, if you love the computer but the touch buttons are funky, don't worry too much. it is an easy fix. my 1330 had a similar problem and dell just replaced the bezel, if you see the ribbon cable you will understand why the buttons fail sometimes. or if you are semi good with your hands with some tools pull it apart and try to reseat the cable
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