As some of you may recall, last Friday, after going over a month without a computer, I finally received my new m15x to replace my m9700 that was a lemon from day one.
Today, as I signed into my computer for the first time, the desktop appeared, than went white- just as I noticed a significant amount of smoke pouring from the back of my computer (through the speakers). My room soon smelled of burned plastic and hardware.
I called up Alienware, and the first person I talked to was a complete douchbag and started exclaiming "YOU DON"T TELL ME WHAT TO DO! I AM TELLING YOU WHAT TO DO! AND THAT IS RETURN THE COMPUTER FOR US TO FIX IT OR ENJOY YOUR NEW PAPER WEIGHT!"
I explained to him politely that the 6 times previously I had my computer sent back it returned to me just as broken, and that I was in college and could not afford to go without a computer for one day (especially since i just lost my 27 page Final thesis paper). I asked to be transferred to another agent, which he did after some not so nice parting words.
The next agent was very nice, but explained to me that they could not refund my money or send me a new computer until I send this one back so that they can diagnose it... which would take about 2 weeks. Of course all the cards are in their hands, but I reallllly cannot go without a computer for that long especially with Finals approaching. Anyway, they said the person in charge of my case will call me tomorrow...
Where should I go from here? What should I be asking for? I think I am done with Alienware from now on; two out of box broken computers? It's simply unheard of... I think I will call the better business bureau tomorrow as well.
Suggestions???
Today, as I signed into my computer for the first time, the desktop appeared, than went white- just as I noticed a significant amount of smoke pouring from the back of my computer (through the speakers). My room soon smelled of burned plastic and hardware.
I called up Alienware, and the first person I talked to was a complete douchbag and started exclaiming "YOU DON"T TELL ME WHAT TO DO! I AM TELLING YOU WHAT TO DO! AND THAT IS RETURN THE COMPUTER FOR US TO FIX IT OR ENJOY YOUR NEW PAPER WEIGHT!"
I explained to him politely that the 6 times previously I had my computer sent back it returned to me just as broken, and that I was in college and could not afford to go without a computer for one day (especially since i just lost my 27 page Final thesis paper). I asked to be transferred to another agent, which he did after some not so nice parting words.
The next agent was very nice, but explained to me that they could not refund my money or send me a new computer until I send this one back so that they can diagnose it... which would take about 2 weeks. Of course all the cards are in their hands, but I reallllly cannot go without a computer for that long especially with Finals approaching. Anyway, they said the person in charge of my case will call me tomorrow...
Where should I go from here? What should I be asking for? I think I am done with Alienware from now on; two out of box broken computers? It's simply unheard of... I think I will call the better business bureau tomorrow as well.
Suggestions???
