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Originally Posted by sundaysinner  update: I took laptop completely apart removed all parts from chasis.Decided to put parts together outside of case and run some test,well it booted right up.I put it all back together and its working fine now.Not sure what it was maybe loose connection somewhere.What I learned from this experience is that alienware customer service sucks ass.They have still lost a customer for life.Its not even so much the waranty issue,but there arrogance through the whole thing.Would not work with me in any way.They wouldnt even sell me a new motherboard .All they would do is charge me a 100.00 to ship it then a 100.00 an hr plus parts to repair.Great way to keep customers coming back aholes,by gouging them.I could see if the laptop was 5ys old,but come on 2yrs old and 3500.00 bucks.Thanks for all your help,hope this helps someone else.
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This is an issue I have with Alienware.
Their new line of laptops is proprietary, so they're pretty much the only company that can source parts. I own an m9700, and it's becoming clear that vid cards, batteries and AC adapters are no longer available, and that's an issue for me. If I have an issue at this point, I'm pretty much on my own. Parts for the base model are difficult to find as you know.
I had a 766 prior to the m9700, and vid modules in particular are non-existant. If you lose a vid module, the rest of the system which is fine, is nonetheless worthless. There is no excuse for not being able to buy replacement parts for at least five years after a laptop is sold.
With what these laptops cost, there should be longer term support for each model, and AW should either stock parts, or make sure there are adequate supplies of aftermarket parts that can keep these things running for more than a year or two. IMO they should also offer repairs and parts for older models for non-original owners. They could make sure and charge what it would cost to make it worth their while, at least that would be better than no option at all.
As it sits, if I lose a mobo, vid card, battery or AC adapter, my $3500 laptop is useless. It's really unfortunate.
With desktops, you can find something that will work, or upgrade. With these laptops, I'm not happy with prospects of using them more than a couple years then needing to replace it completely if you have an issue...
It's truly unfortunate, as I've had very good experiences with my AW systems, both desktop and laptop. I don't like buying a laptop though, that may not have any available support within a year or two of purchase when they're this expensive. I don't like buying extended warranties, and I don't like the reality of the current situation, that if you run out of warranty and you have an issue, you're pretty much out of luck.
I'm glad to hear your issue was just a loose connection or a short. Hopefully it won't happen again.
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