New Posts  All Forums:Forum Nav:

HP Fingerprint Reader not working

post #1 of 6
12/26/08 at 8:33pm
Thread Starter 
Model: HP Pavilion dv5t I think, I got it for christmas. I went and uninstalled all the programs I didn't want and may have uninstalled something to work the Fingerprint Reader. I tried downloading the Verisoft and BioScrypt programs but for some reason it doesn't work, i am not even sure if it detects the Reader. Any suggestions on what to do? I did email them but they haven't responded yet.
Reply
Reply
post #2 of 6
12/26/08 at 9:45pm
Try to see if the fingerprint reader detected in device manager

Start-->Run-->devmgmt.msc then OK.

If you see a yellow mark, probably it's missing driver.
If it's not seen in device manager, probably the card is bad or the cable is not connected. It happens as some daydreaming assembly guys forgot to connect the cable.

One more thing, you need to register your fingerfrint before using this device.
Reply
Reply
post #3 of 6
12/27/08 at 12:26am
Thread Starter 
Ok I looked on the Device Manager and I looked under Personal identification devices and I saw the Validity Sensor and thats it, I am not sure if that if the finger print reader but i am also not sure where to look for the yellow mark but it seems like all the drivers are there. I really hope that the laptop isn't messed up. Oh yeah btw, when I logged on at first the log on screen said "to use the fingerprint reader you must log on normally first" or something like that.
Reply
Reply
post #4 of 6
12/27/08 at 1:04am
It seems your hardware is OK. You need to enroll your fingerprint first to use this device. Look on your desktop for a link demonstration how to do it or from
Start --> All Programs. Look in the Verisoft software for help.

Or you can look from here how to use this device
HP Service Media Library
Reply
Reply
post #5 of 6
12/28/08 at 6:57am
Quote:
Originally Posted by DutchManDann View Post
Model: HP Pavilion dv5t I think, I got it for christmas. I went and uninstalled all the programs I didn't want and may have uninstalled something to work the Fingerprint Reader. I tried downloading the Verisoft and BioScrypt programs but for some reason it doesn't work, i am not even sure if it detects the Reader. Any suggestions on what to do? I did email them but they haven't responded yet.
Simplest way is to restore the system to the original state, and this time just disable the ones that you dont need first before tackling on the removal.

Trying to re.install stuffs after some removals might not always work correctly

cheers ...
Reply
Reply
post #6 of 6
12/28/08 at 3:11pm
Quote:
Originally Posted by qhn View Post
Simplest way is to restore the system to the original state,
Restore or recovery is the last resource when one doesn't know what to do. It become worst when there're many important data and programs added. For a simple problem like this, restore or recovery is not necessary.

Quote:
Originally Posted by DutchManDann View Post
Oh yeah btw, when I logged on at first the log on screen said "to use the fingerprint reader you must log on normally first" or something like that.
This fingerprint reader is working. The one that need to do is an enrolled fingerprint. The card will scan an user fingerprint as an image and store it in Security Accounts Manager (SAM) Files. Without a fingerprint image, the software won't work, like windows password, you never see the login screen if there is one user and he/she doesn't set password.
Reply
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: HP, Compaq and Voodoo Notebooks