Hello, all. First-time poster here, and I could really use some counsel.
I have a Lenovo Ideapad Y510-3121U which I purchased back in late July of this year. It has a busted LCD. I am not asking for advice on how to repair this display, since I can tell simply by looking at it that it is thoroughly broken. What interests me is the way in which it broke: It fell. More precisely, it slid off a couch, while opened, landing evenly (ie. not slamming on a specific edge or corner) upon the plush carpet, less than 18 inches below.
Here are photos of the couch and the laptop.
http://img212.imageshack.us/img212/4176/couchlq2.jpg
http://img385.imageshack.us/img385/7096/laptop1jx8.jpg
http://img187.imageshack.us/img187/4823/laptop2vx9.jpg
The screen is permanently frozen with a bright and streaky output while turned on. If it simply had the cracks and splotches, but displayed fine otherwise, this might not be so big a problem. For now, I have commandeered my younger brother's desktop computer screen to use as an external display. However, I'm going back to college in a few weeks, and would really like to have something portable that I can use for taking notes during class. The cost of replacing the screen, including the part, shipping, and labor, will be approximately equal to the original cost of the laptop - not a great solution.
So, what kind of damage can you really expect to get from an incident like that? Could a screen that was previously in perfect condition really break down on a whim? I ask because Lenovo's warranty does not cover damage from accidents, though I hope that such a disproportionate level of damage could suggest that the screen was faulty to begin with.
As a more extreme example, you could have a screen developed so poorly that sneezing on it could cause it to break. Obviously, the sneeze would be an accident, but would the damages be accidental damages or a mechanical failure? Common sense suggests that a screen ought to be able to withstand such an impact and was mechanically faulty. Unfortunately, that analogy may not apply to my example, since it is more serious, and I am rather ignorant of LCD durability. Furthermore, such extreme examples, such as the one above, are often not accepted in reality, however accurate they may be.
I emailed Lenovo on 12/24 (the day of the accident), and have been waiting back for a reply. I'm hoping to hear back tomorrow morning, but if not, I'll call in the afternoon. Either way, if I am to attempt to make a case for the upholding of the warranty, I would really appreciate hearing other people's opinions on the matter.
Thanks for reading, (since I know it was long,)
Patrick Donnelly
I have a Lenovo Ideapad Y510-3121U which I purchased back in late July of this year. It has a busted LCD. I am not asking for advice on how to repair this display, since I can tell simply by looking at it that it is thoroughly broken. What interests me is the way in which it broke: It fell. More precisely, it slid off a couch, while opened, landing evenly (ie. not slamming on a specific edge or corner) upon the plush carpet, less than 18 inches below.
Here are photos of the couch and the laptop.
http://img212.imageshack.us/img212/4176/couchlq2.jpg
http://img385.imageshack.us/img385/7096/laptop1jx8.jpg
http://img187.imageshack.us/img187/4823/laptop2vx9.jpg
The screen is permanently frozen with a bright and streaky output while turned on. If it simply had the cracks and splotches, but displayed fine otherwise, this might not be so big a problem. For now, I have commandeered my younger brother's desktop computer screen to use as an external display. However, I'm going back to college in a few weeks, and would really like to have something portable that I can use for taking notes during class. The cost of replacing the screen, including the part, shipping, and labor, will be approximately equal to the original cost of the laptop - not a great solution.
So, what kind of damage can you really expect to get from an incident like that? Could a screen that was previously in perfect condition really break down on a whim? I ask because Lenovo's warranty does not cover damage from accidents, though I hope that such a disproportionate level of damage could suggest that the screen was faulty to begin with.
As a more extreme example, you could have a screen developed so poorly that sneezing on it could cause it to break. Obviously, the sneeze would be an accident, but would the damages be accidental damages or a mechanical failure? Common sense suggests that a screen ought to be able to withstand such an impact and was mechanically faulty. Unfortunately, that analogy may not apply to my example, since it is more serious, and I am rather ignorant of LCD durability. Furthermore, such extreme examples, such as the one above, are often not accepted in reality, however accurate they may be.
I emailed Lenovo on 12/24 (the day of the accident), and have been waiting back for a reply. I'm hoping to hear back tomorrow morning, but if not, I'll call in the afternoon. Either way, if I am to attempt to make a case for the upholding of the warranty, I would really appreciate hearing other people's opinions on the matter.
Thanks for reading, (since I know it was long,)
Patrick Donnelly
