Originally Posted by tobytigger
To argue that that LCD's don't crack themsevles, MrEvil, infers that all cracked screens are caused by customer abuse. I don't know if you are an engineer, but I'm confident that the engineering/design of the case/frame/bezel and human hands at assembly are all factors that could contribute to a crack from normal use. Engineers are smart people, but have you heard of the difficulty the domestic auto industry continues to experience competing against Asian engineers. Your argument is shallow and without fact.
There have been LCD screens that have cracked due to pressure from a bezel or hinge or overtightened screw. Ever think that shipment from Asia to the US to the customer might see a dropped box? If you compare the 1525 case to the 1520, it's obvious that cost was engineered out of this consumer product.
Improbable does not mean impossible. It just means HIGHLY unlikely. If the crack was a result of some mishandling by someone working on assembly the LCD would have cracked before it ever reached your hands. If it were a defect in the glass itself there would have been a single crack, what you have there is a spider-web effect (however slight) which can only be caused by too much force being applied at one point on the glass. As for the argument of the bezel and LCD lid being the blame. There have been much less expensive laptops with even more flimsy LCD lids and bezels that have not had a rash of cracked LCDs from normal use.
Again, I'm just using Occam's Razer here (as is Dell) the more likely and more simple explanation is that the crack is a result of too much force being applied to the top edge of the LCD immediately before it was noticed.
Again though, I do not make any official calls on Dell's behalf I'm an independent technician that provides labor for their warranty service. Dell tells me to replace an LCD panel I replace it. I'm offering my opinion on the basis of IF I were the one required to make a call on your issue. I run 700+ service calls every year and I've seen ALOT of cracked and otherwise defective LCD screens.
Dell-Richard_B is our resident official Dell person (if you search by username he should come right up) as I said before you can always PM him your issue and your photos and see what he says.