Hi All,
To any of you thinking to buy an HP laptop, please read the following forum discussion in HP website :
http://h30434.www3.hp.com/psg/board/...essage.id=1206
Around 2 years ago HP sold some notebook products with AMD processor and NVidia GPU. Everything works fine and we love it, until last December it crash: giving weird scramble line on the screen and finally crash and it can not be restarted anymore. Now its just a dead laptop.
The problem was experience by so many, may be thousands, of owners and HP didn't try to solve the problem. The customers service have been contacted and they just goes around the bush as if trying to guide you to perform repair, but eventually they will ask you to send the notebook to their service center, and of course we need to pay a lot of money for it.
The problem was caused by NVidia GPU chip's thermal problem that make the chip overheated and finally fail to operate. The problem was already acknoledge by NVidia
http://www.nvidia.com/object/io_1215037160521.html
Overall, the main problem is:
1. HP did not response this problem in the right way and did not put their frustrated customer in their priority to solve the problem (loss of money, time, and works)
2. It is indeed not happen in all models, however, it is possible to happen in anyone / any model. Once something serious like this happen ... they just washed their hand away.
Sorry if this sound uncomfortable, however, I am just so disappointed on how they treat their customer. Just imagine ... YOU BUY A NOTEBOOK TO BE USED JUST FOR 1 YEAR ... THEN IT WILL DIE.
thanks.
To any of you thinking to buy an HP laptop, please read the following forum discussion in HP website :
http://h30434.www3.hp.com/psg/board/...essage.id=1206
Around 2 years ago HP sold some notebook products with AMD processor and NVidia GPU. Everything works fine and we love it, until last December it crash: giving weird scramble line on the screen and finally crash and it can not be restarted anymore. Now its just a dead laptop.
The problem was experience by so many, may be thousands, of owners and HP didn't try to solve the problem. The customers service have been contacted and they just goes around the bush as if trying to guide you to perform repair, but eventually they will ask you to send the notebook to their service center, and of course we need to pay a lot of money for it.
The problem was caused by NVidia GPU chip's thermal problem that make the chip overheated and finally fail to operate. The problem was already acknoledge by NVidia
http://www.nvidia.com/object/io_1215037160521.html
Overall, the main problem is:
1. HP did not response this problem in the right way and did not put their frustrated customer in their priority to solve the problem (loss of money, time, and works)
2. It is indeed not happen in all models, however, it is possible to happen in anyone / any model. Once something serious like this happen ... they just washed their hand away.
Sorry if this sound uncomfortable, however, I am just so disappointed on how they treat their customer. Just imagine ... YOU BUY A NOTEBOOK TO BE USED JUST FOR 1 YEAR ... THEN IT WILL DIE.
thanks.
I never had any problems with HP. They bought Compaq and treated me well with a warranty issue.
