Crappy Service

Where do i go and who do i have to speak to, I need to get this resolved Alienware doesn't care.. they sell you a laptop that should not have passed Quality Control and all they do is apologise and do nothing. I have e-mailed, called and been patient, is there anyone out there that can light a fire under their butts and get them moving

I have and can forward or paste all e-mail correspondence if needed

Thank you

Good Afternoon,

I starting to have issues with the actual quality control placed on my computer, I have had two calls in on issues that seem to relative to quality control. The first is my second video card, it is over heating to the point I am having to purchase heat sink pads and installing them myself. I don't mind the installation part as I feel very confortable with your tech supports assistance, but the expense, is there reimburment to the customer? The second is accroding to the tech the sound card should have been installed before the Bluetooth program and wasn't, if this was bench tested before sending, how thourgh was it tested.. I hope that the future problems are few and far between as I look forwaed to many years of using your product and would have no problems recommending it to other MPG players.

Thank you

Thanks Digg for responding, this is just one of the e-mails sent, I have posted a letter to both Dell and Alienware detailing the problems, when I first got the laptop the 3D images were fading as the unit ran, tech-support talked to me about 2 hours on or close to Thanksgiving Day and eas great, but didn't solve prob. Finally we ( I was in the add on tech section) disconnected the SLI mode and he installed a monitor box that showed all the heat temps in different sections, the primary card was at 55 C max was 62.. the slave card was at 79 C and steady,. He suggested that the heat sink pads failed so we went to 5555 on the tech support site, I purchased 19.00 worth of pads and called back to get help with intalation..this also failed, so they sent me another slave card...I asked them to send all needed materials for installation including new pads, disassembled the laptop and opened the new slave card box and....... only the card was in there..nothing else ( we are now over a month into owning this laptop top and have not been able to use it to it's potental) but anyways, now they want me to wait for them to send me a heat sink...with fan I guess..it's been a week and I just got notified last night that it was in.. so I rwesponded .. in where, not here...these were quality control problems and should have been found att bench test..

Thank you Digg for listening atleat.. if anything can be done, please let me know

James I'd like to, but this forum will not let me or I don't know how to.. I belong to other forums and have no problems.. but this one is different for somereason.. stupid as it sounds..

sent you one back, hope it gets to you

thank you for responding

Ok, it's getting to be a better experience!! First I'd like to thank the gentleman that gave me an insight to Alienware, and it worked!!!!! Vladimir contacted me within 8 hours after I sent a message to two different e-mail address and the response was quick and sure. Vladimir has worked dilligently to fix my issuses. We have to this point, have both vid cards working with the SLI interface applied, and working on a few other issues that doesn't seem right with the efficency of the computer, this has all taken place in the last week and a half (the observation and repairing of ), the customer service is outstanding and have not recieved any explianation as to why it had to elavate to the level it did, but I do feel confident that the customer service reps will have a corrected attitude when all is said and done. Vladimir and the Critical Issue Team have made every attempt to fix all that is wrong with my computer and only hope that upper management takes notes, and will correct the level of qulity of service the other customers that feel I like do, and will be cared for on the level that they boast and advertise about..Ii will be adding more in time as these issues precede and the progress that follows to help remedy my situation

Thank you again to the gentleman who helped me with the addresses.. you know how you are..

More later....