THIS IS A COPY/PASTE FROM MY REVIEW ON RESELLERRATINGS.COM
Multiple times has alienware asked me to change my review by giving me a few things here and there, and i did, i just added onto it, never erasing the original review. If people have a bad experience, i know that id rather know about it then to have it smuthered by the company. So here it is. Keep in mind, i bought this computer when the Canadian dollar was strong, so even if i did get a credit, i still lost alot of money in the long run, since the canadian dollar is back down the toilet, where it was. So that 4700$ canadian dollars in july was worth 4700$ USD is now worth ALOT ALOT ALOT ALOT less.
N.B. Sorry if some of this doesnt make any sense. it might, it might not. i have the worst flu i can barely proofread what im writing.. WOOHOO for candian winters and the associated flu and fevers!
Oh lord. I should of listened to all the bad hype about this company. I purchased a maxed out M15x. totaling to about 4700$. i was, supposedly, set. After installing Crysis, i had Bluescreen after bluescreen. after COUNTLESS hours of tech support, i got different answers to the same problem from ever person. i knew the video card was overheating. going over 90 degrees Celsius during gameplay. I finally gave up and sent it to repairs where i waited for 3 weeks for a 8800 gtx to arrive in stock. NO updates were provided for that period as i was told that the company supplying the card was not getting back to the tech handling my case. FINALLY the computer came back. AS SOON as i put the computer in GPU mode, using the 8800 gtx instead of onboard intel graphics. ALL my black pixels on my screen were green! I had a review from the repair center that the card worked fine and the bluescreens had stopped! The tech didnt know what to say.
They recently sent me a new graphics card. I put it in. And still get bluescreens during gameplay. Ive done everything that i can do to fix this stupid thing as i am just about an inch of just throwing it off a bridge. I WILL NEVER BUY FROM ALIENWARE AGAIN. i should of gone falcon northwest. i really should of.
UPDATE, JANUARY 7TH 2009:
After sending off my computer to repairs for the second time, i receive it a whole month later with a supposed new videocard and an upgraded hard drive. The repair receipt clearly states that the hard drive and video have been dealt with and that the problem was solved. An email from alienware even stated that the testing phase for my computer was done extensively for my special case. After THREE days of testing it myself, more than 4 bluescreens have occurred during gameplay. Way to test your rigs alienware. Maybe they should ACTUALLY play Fallout 3 or Crysis on the rig to see if the damn thing doesnt crash. Piece of crap.
UPDATE, JANUARY 22nd 2009
Finally, after a long wait, i have been offered a full credit for my excuse for an M15x. After long and hard thinking i have decided to go with a M17 with Crossfire X. Hopefully it doesnt take as long as it did last time.
After a very short wait, maybe i was bumped up the list, my computer shows up 5 days before the estimated ship date! Now comes the time to see if everything works as promised...