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HP Infinity display = WORST THING EVER!!!!!

post #1 of 5
2/5/09 at 5:17am
Thread Starter 
Hi

I have had my dv7 with infinity display for about 5 weeks. Purchased new.

It has dust behind the screen HP said it is not a warranty issue. I will not be taking no for an answer.

The laptop is new and in an environment that has little dust. If dust can get in it is a design fault, or a build quality issue.

I am very dissapointed at this point with HP service.

As well at the bottom left and right of the screen you can see scratch marks caused by the screen coming into contact with the speker grill on the keyboard pannel.

HP have said that they will warrant this, if the laptop has not been dropped.

It seems that the helpdesk people follow what are known as "advisaries" with regard to warranty isues. As they dont have one for the dust behind the Infinty screen they dont warrant it, or so they say.

If you have a dust issue you need to log a fault because it seems that warranty response depends on fault volume.

So if you have dust behind the screen log a fault and ask this issue to escalated.

I will be writing to HP and making as much noise as I can. If i knew that HP didnt care about dust getting behind the screen I would not have spent $2600

Cheers

Rich
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post #2 of 5
2/5/09 at 6:58am
Good luck! be persistent and be patient, with any post-sales supports.

cheers ...
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post #3 of 5
9/4/09 at 5:07pm
Quote:
Originally Posted by Rch Lanham View Post
Hi



If you have a dust issue you need to log a fault because it seems that warranty response depends on fault volume.

So if you have dust behind the screen log a fault and ask this issue to escalated.
Hi Rich, I am having the same issue with my dv7, I know how frustrating it is to have a new computer with crap behind the screen ARHG!

My question is how do you 'log a fault' with HP?

Please guide me in the right direction. My warranty is going to be up in 2 months and I want to make sure they take care of this.

Did you get your issue resolved???
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post #4 of 5
9/8/09 at 11:03am
Can anyone help with what is meant by "log a fault" with HP??
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post #5 of 5
9/8/09 at 12:25pm
My take is that you should log on to HP support site, and use the Contact HP link to open a ticket.

cheers ...
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