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Replacement Keyboard - m9700 / m9750?? - Page 2

post #21 of 41
4/24/09 at 5:04pm
Thread Starter 
I thought about that too but would still need to find the individual keys.
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post #22 of 41
4/24/09 at 5:14pm
No, I meant that you could manually use some sort of white ink or something on the keys.
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post #23 of 41
4/29/09 at 3:04pm
My keyboard is broke too, I was wondering what you might think about getting the german version and pulling the keys out of my broken keyboard? Would the characters on the screen come up as German or would they be American?
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post #24 of 41
4/29/09 at 3:42pm
Quote:
Originally Posted by Bacon8er View Post
My keyboard is broke too, I was wondering what you might think about getting the german version and pulling the keys out of my broken keyboard? Would the characters on the screen come up as German or would they be American?
No they'd be Bolivian...

It depends on the language you set at the language bar. And do not remove keys from the new keyboard. Just put a sticker or some sort of identifier to show its equivalent in UK keyboard(its the only appropriate approximation and only differs from the US by the placement of the Euro, pound and the backslash signs). Throw out your old keyboard entirely and then replace the whole thing with the new one coz the problem is likely more than just a few keys and might have to do with damaged components inside the keyboard.
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post #25 of 41
5/4/09 at 4:23pm
Thread Starter 
Alienware just sold me a keyboard. Its being shipped to me.

This is after having to argue with the support lady for a few minutes after she told me 'sorry, we don't have any parts for that notebook in stock'.

Basically she told me that the m9700 has been 'offline' for over 1 1/2 years now, meaning they haven't sold any new ones in that time. She said that parts were stocked to a certain number and after the parts were sold, they didn't order anymore. Basically the parts were stocked and sold until there were no more and Alienware never ordered any more parts to sell as replacement parts.

She did say Alienware was 'working' on restocking parts for the m9700, but as of now they haven't been able to locate the parts themselves. So they are in the same boat as the customers as far as getting parts goes. They don't have access to them either apparently.

With that said, she put me on hold for about 10 minutes and talked to her manager who she and the manager looked for parts that would be compatible with the m9700.

She came back with news that she did have a keyboard in stock that was compatible. Im a little confused though, as first she told me it was $97.50, then after taking the order, she told me my total was $21.00... So Im not sure whats up with that yet. $21 seems pretty cheap for a new keyboard, but if thats what it is, I'll be happy with that.

I called Alienwares corporate office. I did not call their routing number that the reps here were giving me that were forwarding me to Dell's support. I just dialed 1-800-Alienware and wasn't going to take no for an answer.

Like I told her, I can get replacement parts from the dealership for cars made 40 years ago, I can get replacement parts for a television sold 40 years ago, there is no reason I shouldn't be able to get parts for a $4000 notebook sold 3 years ago.
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post #26 of 41
5/4/09 at 5:38pm
Just ordered! Thanks for letting us know about this stuff! I'll add reps to you if you want...
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post #27 of 41
5/4/09 at 7:02pm
Thread Starter 
Quote:
Originally Posted by ihatedesktops View Post
Just ordered! Thanks for letting us know about this stuff! I'll add reps to you if you want...
Was yours $21.00 too? I was confused as they gave me two different quotes. First she told me $97, then she said $21 when she was doing the transaction.
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post #28 of 41
5/4/09 at 7:04pm
Thread Starter 
Oh you know what? I think I misunderstood her. I think she said the keyboard that was compatible was the 'm9750'. Thats where I think I got the $97.50 from LMFAO.
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post #29 of 41
5/4/09 at 8:42pm
Thread Starter 
Yep, thats what it was. m9750

Item(s) Ordered:
[Item:m9700/m9750 (W830DAX/W835DI1) KEYBOARD ENGLISH, Qty:1]
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post #30 of 41
5/4/09 at 10:05pm
21$ here with the shipping. I got the same thing you got!
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post #31 of 41
5/5/09 at 1:07am
Thread Starter 
Good deal... Can't wait to get my 9700 working again.
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post #32 of 41
5/16/09 at 1:49pm
Thread Starter 
Received my keyboard from Alienware yesterday. Just an FYI.

Thanks Alienware for the replacement!
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post #33 of 41
6/3/09 at 9:20am
Hi guys, I found this page searching from google.
Im trying to get instructions on how to actually remove the keyboard from my laptop.

It has abit of dirt under the 5 key which annoys me when i try and touch type withit.

You guys have obviously succeeded in getting the thing out so could any of you link me to some directions, or walk me through it.

Hope you guys can help me, its driving me crazy.
Cheers.
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post #34 of 41
6/8/09 at 12:28pm
here is a link on how to remove the keyboard
http://4help.alienware.com/cgi-bin/a...Rzj&p_lva=5118
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post #35 of 41
6/8/09 at 1:04pm
thanks mate.
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post #36 of 41
12/10/09 at 8:50am
Thread Starter 
Just got this in my email.

Lot of 10 m9700 keyboards.

http://cgi.ebay.com/ws/eBayISAPI.dll...AMOTORS%3A1123

I don't need one anymore, got one from Alienware, but for those who haven't been able to find one.
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post #37 of 41
12/10/09 at 1:40pm
Can i get 1 keyboard from you instead?
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post #38 of 41
12/10/09 at 3:41pm
Thread Starter 
Quote:
Originally Posted by ihatedesktops View Post
Can i get 1 keyboard from you instead?
I don't have any extra keyboards. I only ordered 1 from Alienware months ago.
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post #39 of 41
12/11/09 at 9:20pm
I bought both my m9700 laptops from ebay, one to use and the other for parts. I got 1 of each replacement part. My advice is to buy a whole laptop from ebay and stash it deep in the closet for spare parts. My thought is that with new models out and Dell in the picture that there will soon be a shortage of all parts for these older models.
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post #40 of 41
7/21/10 at 12:18pm
Quote:
Originally Posted by romes View Post
Yep, thats what it was. m9750

Item(s) Ordered:
[Item:m9700/m9750 (W830DAX/W835DI1) KEYBOARD ENGLISH, Qty:1]
do you have to order by phone, or is there a page you can buy it from?
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