Bought a £1200 ($2400) Fujitsu laptop a few years ago, and the graphics card died just after the 12month warranty. The laptop was otherwise immaculate.
Turned out to be a common problem, I knew of 15 other people (from this forum and elsewhere on the net) that suffered the same problem - it was a design fault by Fujitsu.
Fujitsu wouldn't accept their responsibility for the design fault, and quoted a repair being £400 ($800). A good number of people were still inside their 12 month warranty, but I was one of the many unlucky ones.
I sought legal advice and went back to the retailer (Laptopsdirect.co.uk) and threatened them with legal action (with the full intent on carrying through with it) under the European Sale of Goods Law 1979, stating that the laptop was not fit for purpose.
I sent the laptop back to them for assessment and they sent it back to me with. quote, "no hardware fault found" and that "any faults, if any, would likely be due to user mis-handling". Quite with this screen to greet anyone who switched on the laptop: http://www.gobo.dsl.pipex.com/Fujits...dowsJitter.jpg and this one from DOS: http://www.gobo.dsl.pipex.com/Fujits...8G/ChkDsk2.jpg .... they clearly hadn't even bothered booting it up to test it.
It had become a political fight.
I gave them a final warning of legal action, but they knew the law too well and offered to buy back the laptop as the only option of ammending the problem. I sold the laptop back to them for £650 ($1300) and made a massive loss. If I had had the laptop repaired instead, there would have been no way of knowing if the replacement graphics card might also suffer from the same design fault and would've lost more money, so that was the reason I sold it back to them. The whole debacle took months, and caused a lot of stress for me.
I used the money I clawed back to build my own desktop computer and never looked back.
I'm in the market for a new laptop again for portability and due to the bitter problem I faced with Fujitsu and Laptops Direct I would always opt for the 3year warranty to save time, money and stress, if it were to unduly break.
Turned out to be a common problem, I knew of 15 other people (from this forum and elsewhere on the net) that suffered the same problem - it was a design fault by Fujitsu.
Fujitsu wouldn't accept their responsibility for the design fault, and quoted a repair being £400 ($800). A good number of people were still inside their 12 month warranty, but I was one of the many unlucky ones.
I sought legal advice and went back to the retailer (Laptopsdirect.co.uk) and threatened them with legal action (with the full intent on carrying through with it) under the European Sale of Goods Law 1979, stating that the laptop was not fit for purpose.
I sent the laptop back to them for assessment and they sent it back to me with. quote, "no hardware fault found" and that "any faults, if any, would likely be due to user mis-handling". Quite with this screen to greet anyone who switched on the laptop: http://www.gobo.dsl.pipex.com/Fujits...dowsJitter.jpg and this one from DOS: http://www.gobo.dsl.pipex.com/Fujits...8G/ChkDsk2.jpg .... they clearly hadn't even bothered booting it up to test it.
It had become a political fight.
I gave them a final warning of legal action, but they knew the law too well and offered to buy back the laptop as the only option of ammending the problem. I sold the laptop back to them for £650 ($1300) and made a massive loss. If I had had the laptop repaired instead, there would have been no way of knowing if the replacement graphics card might also suffer from the same design fault and would've lost more money, so that was the reason I sold it back to them. The whole debacle took months, and caused a lot of stress for me.
I used the money I clawed back to build my own desktop computer and never looked back.
I'm in the market for a new laptop again for portability and due to the bitter problem I faced with Fujitsu and Laptops Direct I would always opt for the 3year warranty to save time, money and stress, if it were to unduly break.
