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Bypassing acer program installation when returning to factory default.

post #1 of 9
4/8/09 at 9:16pm
Thread Starter 
I'm trying to recover my friend's Aspire 5100 to factory default. I booted with the factory default CDs he had made. The problem i'm having is that when Vista starts up and the Acer programs are being installed (a 5 step process) the installation seems to freeze on step 4 (the eRecovery installation part)
I rebooted the computer and now when vista starts it begins trying to install the remaining 2 stages of the ACER setup.
Is there someway around this problem.

Basically, I'm wondering if i can eliminate this process and just install that stuff manually. Vista seems to have reinstalled fine, but i don't know how to get around the ACER setup.

I wrote Acer about the problem and all they could suggest was using the recovery on the hidden partition, which i'm pretty sure isn't there.

Any help would be swell. Thanks.
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post #2 of 9
4/9/09 at 8:00am
If the HD has not been formatted, try the Alt+F10 method
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post #3 of 9
4/9/09 at 5:11pm
Thread Starter 
Unfortuneatly the Alt+F10 thing won't work, so i need a way to abort installing the acer programs
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post #4 of 9
4/9/09 at 8:56pm
Thread Starter 
So it turns out that I still have the pqservice partition, it just isn't available with alt+F10 for some reason.
The original owners started with Vista then changed to XP... now i've used the recovery CDs to reinstall Vista... apparently somehow in that process the alt+f10 function is removed. (d2d is ENABLED in my bios)
is there any way to do a full recovery using the pqservice partition without using alt+f10

I've read many suggestions on other fourms about how to get the f10 thing working again, but none seem to actually work

One method involved reformating the c: partition into fat32 but NTFS is my only option
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post #5 of 9
4/9/09 at 11:36pm
http://www.notebookforums.com/thread217870.html

would this help?

cheers ...
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post #6 of 9
4/13/09 at 11:13pm
Thread Starter 
it kinda helps

but doesn't this just give me access (ie. from explorer) to the hidden partition. Which i have now.

My problem is running the hidden partition so i can restore to factory default instead of using the CDs. I don't just want to be able to access the files.

thanks
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post #7 of 9
4/14/09 at 12:30am
Thread Starter 
For those who are interested I found this on another forum and it saved the day! :

Just out of interest,for those who stumble across this thread who are trying to use "pqservice" without the ALT+F10 at boot function ( which is probably beacause of other partitions of the drive being formatted removing the mbr which allowed the ALT+F10 function to work)

After the above instructions do the following:
Open Start Menu
Right click on computer
Click Manage
Click disk management (under storage)
Set your pqservice as the active partition,or other recovery partition as the active partition( right click the partition click mark as active)
then reboot
the recovery partition will then start after POST and you will be able to put your computer back to Factory settings.
when factory restore is complete PQSERVICE will be hidden again
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post #8 of 9
4/14/09 at 2:17am
Thread Starter 
Well it kinda saved the day...
I was able to restore using the factory default on the PQSERVICE partition. However, even when I did it that way, I'm STILL getting stuck on the ACER Program installation step 4 of 5 eRecovery Management!!

If anyone knows how I can just stop this program from trying to install everytime I boot the computer that would be super-awesome. I can get around it through the task manager, but I don't want my friend to have to do that.

Thanks if anyone can help.
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post #9 of 9
4/14/09 at 11:45am
Any chances looking into Startup Processes or Services, and disable this related ding from running at start up?

cheers ...
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