Originally Posted by Djembe
I could be misunderstanding you, Q, but I think you're confusing "gently used" or "recertified" with "refurbished". To the best of my understanding, a refurbished system means there was something initially wrong with it, the customer returned it to Dell (in this case), Dell fixed all the problems, cleaned it up, and now is selling it again at a discount. This is contrasted to "returned", where there was nothing actually wrong with the unit but a customer decided they didn't want it (or it was a review unit). Returned units should definitely have less than a month of use on them, but I don't think you can say the same thing for refurbished units.
I could be a bit "hard" on insisting that refurbished systems come from a 30days usage after opening box. But in regards to fixing up comps that has something (mechanically) wrong with it, I would not see it as refurbished; using the word wrongly, may be.
I need to update my definition of refurbished systems:
"Refurbished computers are essentially used computers that have been re-certified back to an original like condition.
Used computers are sourced from a few different places, like purchasing off-lease, corporate environment, computers which go through internal re-certification. Other sources for used computers include new open-box, customer returns, and customer trade-ins."
Thanks for the input.