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D510 BIOS reset help

post #1 of 4
5/19/09 at 9:35am
Thread Starter 
We have some (old) Latitude D510 laptops that are used by students and apparently a couple of them did not have the bios locked out and these kids have discovered this. We have two machines that are locked out and Dell is not being very helpful in the reset. Of course these machines are way out of warranty and not worth purchasing a new system board which is what Dell is now saying.

I was issued a reset/clear password and then they tell me to hold control and hit enter twice but the computer does not accept the password. This unit was known to be working before the system password was set. I'm at a loss here, I can't boot from a CD or anything like that in order to try reflashing the bios or other tricks I've seen online.

Any thoughts out there??
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post #2 of 4
6/27/09 at 5:11am
Any lucks?

cheers ...
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post #3 of 4
6/28/09 at 2:03am
To the best of my knowledge the only way to get the BIOS password reset is to get a master from Dell support. However, Dell's master password won't clear a hard drive password, which may be what you're having trouble with. Hard Drive passwords are great in the fact that they make sure if your laptop is ever lost or stolen nobody is going to be easily retrieving that data. The bad news is, if you ever lose the password and really need the data from the drive, the only way to retrieve it is with a company like drivesavers.
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post #4 of 4
9/21/09 at 3:49pm
DELL Latitude in the D6xx range have a hardware reset option. This requires short-cutting 2 pins of the password chip for a short while.
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