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New laptop won't shut down with Vista Ultimate.

post #1 of 4
Thread Starter 
I just received my new Sager 5797.

My specs:
  • QX9300
  • 4gb Ram
  • Vista Ultimate x64 SP2
  • 17" 1920 x 1200
  • Blu Ray Player / DVD Burner
  • 320gb 7200rpm

I've had a few issues that I was hoping this forum could help me with.


Laptop won't shut down.
  • When I tell it to shutdown, it hangs.
  • It will get to the "0 Shutting Down" screen and sit for ~10 minutes.
  • After 10 minutes, it throws up a bsod, counts down from 30, and reboots into Windows.
  • An error message pops up and tells me that Windows has recovered from a serious error.

I thought this could be a chipset related problem, so I did some research. (The Chipset Driver on Sager's website is dated 28-Jul-08)

I have tried to do the "Chipset Identifier" program from the Intel website, but get the error message "Not compatible with Vista".

According to the Sager website, I have the: Intel® PM45 Chipset + ICH9M

Sager - (click on "Specifications") http://www.sagernotebook.com/product...php?pid=129131

Intel chipset specs - http://ark.intel.com/chipset.aspx?familyID=35515

I went to Intel's site and have several download options. Which one is for me?

Mobile Intel® 915 Express Chipset Family
Mobile Intel® 910GML Express Chipset
Intel® 852/855 Chipset Family
Intel® 845 Chipset Family
Intel® 830 Chipset
Intel® 815 Chipset Family
Intel® 440 Chipset Family
Intel® 430 Chipset Family
Mobile Intel® 4 Series Express Chipset Family
Mobile Intel® 945 Express Chipset Family
Mobile Intel® 965 Express Chipset Family

Am I barking up the wrong tree?


One more issue that I've had is with software installs.

I was installing UT3 and it took over 3 hours.


Insert disc -> select language -> agree to TOS -> Select install location -> Next


The progress bar appears and sits. 3 hours later the progress bar starts to move and the remainder of the install time seem normal.


The game and editor run fine once installed.


It also hung up when I tried to install my Hava Box software.


The progress bar was half way for 4 hours before I canceled the install.


Also gave up on the Half Life 2 install. 5 discs of "Wait 3 hours and think about it" each is too much to deal with.


Any help or info would be appreciated.


- Rick
post #2 of 4
In the same situation, I would call Sager (or your retailer) ASAP and ask for an exchange. You should not have to troubleshoot a brand new computer.
post #3 of 4
Thread Starter 
A few more issues:

  • My USB ports have stopped resonding
  • SD Card Reader not showing contents or acknowledging card presence in Windows Explorer
  • Windows Explorer not refreshing to show updated files
  • Windows Explorer not refreshing to show jump drive addition or removal

I've already filled out documentation with the Sager tech support website. I have to wait for Monday because it's a "business day".

When I got the computer on May 15, I was only experiencing the Shutdown issue. Over the past 2 weeks, these other problems have started to show up.

Here is a list of the software I've installed.

  • Adobe Master Collection CS3
  • DVDFab 6
  • VLC
  • Firefox
  • Maya 2009
  • ZBrush
  • Roxio Ultimate
  • Unreal Tournament 3
  • Printer Drivers

That's all of it. Nothing too terribly interfering or out of the ordinary.

It's been frustrating...

- Rick
post #4 of 4
Quote:
Originally Posted by SplitPoly View Post
A few more issues:...
It's been frustrating...

- Rick
Concurred. But Sager can straight them out for you. Visit Sager Section for more support and "chat" with the Reps there.

Good lucks.

cheers ...
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