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ASUS takes on Apple, Acer, & Nintendo

post #1 of 11
Thread Starter 
ASUS Vice President Jonathan Tsang recently stated their intention to increase their notebook brand recognition in the United States. He said that the strategy for doing that will involve being more innovative in their product offerings. He focused on Apple's stylish notebooks as an example.
Quote:
“Our goal is to provide products that are better than Apple’s,” Mr. Tsang said.
By doing this and staying technologically and innovatively a few steps in front of perennial Taiwanese competitor Acer, Tsang thinks ASUS can build its brand recognition in the US to the same level as its rival.

Tsang also mentioned that ASUS had a motion controller that was significantly more accurate than the one that comes with the Nintendo Wii, although he expressed regret that there weren't any games that were coded to take advantage of it, so he couldn't show it off yet.

Quote:
“We have a product we think is better than the Wii,” Mr. Tsang said. “But the content is complicated.”

Apparently, the Asustek console has very sensitive controllers that reflect motion better than the Wii controllers. But without games to show off the genius behind the controllers, Asustek must let the technology linger in its labs.

“Sometimes it is a chicken-and-egg problem,” Mr. Tsang said. “We don’t have the chicken, so cannot have the egg.”
Read more in the New York Times.
post #2 of 11
The issues I've heard with Asus in the USA is that their support falls behind their support in Europe.
post #3 of 11
Thread Starter 
Quote:
Originally Posted by Orlbuckeye View Post
The issues I've heard with Asus in the USA is that their support falls behind their support in Europe.
That's interesting. I've heard the opposite. For instance, from what I've read their support in Great Britain is terrible, but their US support tends to be pretty good.
post #4 of 11
Quote:
Originally Posted by Djembe View Post
That's interesting. I've heard the opposite. For instance, from what I've read their support in Great Britain is terrible, but their US support tends to be pretty good.
I'm just going by the leader over at the CNET forum that says he's been in hardware support for years and he rips Asus support everytime someone asks about it. He allways makes comments that ASUS has good support in Europe but lacks here in the US. He also rips Sager and says you can't get out of warranty parts for them.
post #5 of 11
Thread Starter 
Quote:
Originally Posted by Orlbuckeye View Post
I'm just going by the leader over at the CNET forum that says he's been in hardware support for years and he rips Asus support everytime someone asks about it. He allways makes comments that ASUS has good support in Europe but lacks here in the US. He also rips Sager and says you can't get out of warranty parts for them.
I obtained my information from a number of posters on both this forum and the Notebook Review forums, including several resellers.
post #6 of 11
Quote:
Originally Posted by Orlbuckeye View Post
The issues I've heard with Asus in the USA is that their support falls behind their support in Europe.
I would not say so much falling behind but that Asus is adapting to the growing USA market. Same thing with MSI.

One must also realize that warranty/support differs greatly between USA and Europe. In Europe almost all products come with an automatic FULL 2-3 years warranty (minus accidental and abuse coverage), in USA one must purchase extra coverage.

This might be the main complaint of USA based Asus customers.

cheers ...
post #7 of 11
Thread Starter 
Quote:
Originally Posted by qhn View Post
I would not say so much falling behind but that Asus is adapting to the growing USA market. Same thing with MSI.

One must also realize that warranty/support differs greatly between USA and Europe. In Europe almost all products come with an automatic FULL 2-3 years warranty (minus accidental and abuse coverage), in USA one must purchase extra coverage.

This might be the main complaint of USA based Asus customers.

cheers ...
That only applies if notebooks are purchased through a company like Best Buy, that requires all warranties be processed through them instead of through the manufacturer. All Asus notebooks sold in the US (from resellers other than Best Buy) have a 2 year global warranty with additional accidental coverage for the first year standard.
post #8 of 11
Then (@Orlbuckeye) I would like to know more about what are the complaints all about.

cheers ...
post #9 of 11
Quote:
Originally Posted by qhn View Post
Then (@Orlbuckeye) I would like to know more about what are the complaints all about.

cheers ...
I go round and round with him about Asus and Sager. This is a post talking about the Asus c90s

Here are some quotes from the Cnet laptop forum number one man. He calls Asus a no name.

Also, the no-names are always to be approached with that risk factor on spares and support. HP stocks FRUs and more. Same for Lenovo, Dell and more. Measure your risk here.

It has to do with their spares in the US. Maybe they do better outside of the US

You've posted this far too often. I'm going to be less forgiving about this and call it for what it is. The nonames have the poorest record over spares and service.

Let's not lead others into this value trap anymore

Check out CNET's laptop forum where they promote the http://forums.cnet.com
post #10 of 11
Another post

The few hundred laptops over the past few years from these no names. We needed hinges, little power supply boards, flat cables, this and that items and the nonames have consistently had no FRUs or spare parts. We've had good luck with HP, IBM, Dell.

I can never give the thumbs up given the trail of tears and broken promises of many years of warranties dishonored by these companies.

Guess you'd have to be these.
Bob
post #11 of 11
Quote:
Originally Posted by Orlbuckeye View Post
I go round and round with him about Asus and Sager. This is a post talking about the Asus c90s

Here are some quotes from the Cnet laptop forum number one man. He calls Asus a no name.

Also, the no-names are always to be approached with that risk factor on spares and support. HP stocks FRUs and more. Same for Lenovo, Dell and more. Measure your risk here.

It has to do with their spares in the US. Maybe they do better outside of the US

You've posted this far too often. I'm going to be less forgiving about this and call it for what it is. The nonames have the poorest record over spares and service.

Let's not lead others into this value trap anymore

Check out CNET's laptop forum where they promote the http://forums.cnet.com
I agree with this very much, and being on many sides and parts of the world, I can say the same thing when we rolled out IBM systems (as in one example) in many parts of the world where IBM could not deliver.

Saying that, ASUS as many others that come to North America to expand their presence have been trying hard to be sure that logistics are being in place where replacement and support can be at the same par as the local ones. And ASUS success will depend on their continuing effort in customer services and not worrying about hearsay or pre-conception of a very few.

Bottom line is for the customers to have a large choice in systems to choose from, regardless where they are.

cheers ...
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