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Serious internet problem with Acer 8930G!!

post #1 of 8
Thread Starter 
Good afternoon

My notebook is Acer 8930G and my network adapter is an Atheros AR8121/AR8113/AR8114 and i used to have as a wired router a Dlink 524T, which i changed with a Netgear DG834 during my many attempts to resolve in vain my internet problems as i did with my ethernet cables.

About a week ago,suddenly my notebook ceased to have any internet connection and my status varied from local only to limited connectivity while both the green and orange lights on the adapter came and went continiously.

After a casual scan with Malwarebytez antispyware,it turned out that i had 9 infections from the trojan BHO,which turned out to origin from Acer itself,as it was part of the recovery hidden partition.This trojan appeared as Partner BHO that ran as an add on to Internet explorer and was part of the Acer-Google toolbar present at IE.

After innumerable efforts and formats,i somehow cleaned(so it seems without being 100% certain) my PC.The only thing is that the problem persists with the connection,while two other computers that share the network with me,didn't and still don't have any problems whatsoever.

My Atheros adapter functions as follows:The green light on the right is stable for a few seconds subsequently dissapears for an instance and then returns while the orange light beeps only at the presense of the green light.My network status vary from Local only to limited connectivity most of the times and sometimes it turns to no connectivity.The device manager indicates that all devices are working properly without any explanatory or question marks underneath any of them

Is it possible that my ethernet card was damaged by the trojan?If anyone could help me out or at least enlighten me,i would be much obliged!!!!

Thanks in advance
post #2 of 8
You mentioned formatting the comp. What about restoring it to the original state?

cheers ...
post #3 of 8
Thread Starter 
By the time the problem aroused till now,I did the factory system restore through Acer eRecovery about 7-8 times.Everytime i was scanning the pc,the same 9 infections were coming up and after i was cleaning them,without the internet problem being resolved i was doing the restore to factory default through Acer eRecovery.

When i realised that the trojan was Acer's fault and in the pursue of resolving the connectivity issue,i installed a new copy of Vista Ultimate and the drivers from Acer website but all that in vain...
post #4 of 8
It would be rare if not impossible that a virus would cause a hardware device failure. I would suggest that you remove and re-seat the wireless card and see.

cheers ...
post #5 of 8
Thread Starter 
It's not a wireless card.Since i am using only a wired connection the problem is in my Atheros ethernet pci controller and i don't know where that is....
post #6 of 8
Should be under one of the cover at the bottom of the notebook.

cheers ...
post #7 of 8
if it connects but local only, than I would suspect your new router. try rebooting it or updating the firmware. also check your ethernet cable. perhaps your modem took over NAT when you plugged in the new router.
post #8 of 8
Thread Starter 
Quote:
Originally Posted by MichelleG View Post
if it connects but local only, than I would suspect your new router. try rebooting it or updating the firmware. also check your ethernet cable. perhaps your modem took over NAT when you plugged in the new router.
I tried them all but in vain....
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