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please ... I need your helping

post #1 of 9
7/5/09 at 6:17pm
Thread Starter 
please ...

I have just lost my recovery files ( which were stored in the laptop ) ... and I don't have any CDs to get it back .. so I'm using a non-original copy of windows Vista right now

I became so worry because of that ...

what can I do now ??

is there any link to download it ? or what ?

my laptop :
hp pavilion dv5 1110ee
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post #2 of 9
7/5/09 at 6:22pm
Call HP. They should be able to send you recovery discs.
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post #3 of 9
7/5/09 at 6:32pm
Thread Starter 
Quote:
Originally Posted by Djembe View Post
Call HP. They should be able to send you recovery discs.
thanks alot ... but how can I do that ?

do you have any number to call them .. or could you give me any helpful link ?

thnks again !!
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post #4 of 9
7/5/09 at 6:38pm
http://h10025.www1.hp.com/ewfrf/wc/d...07951&lang=en#
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post #5 of 9
7/5/09 at 7:06pm
Thread Starter 
Quote:
For countries in Europe, Middle East and Africa that are not listed in the table above, online ordering is not yet available. To obtain or order Recovery CDs (when available), please contact HP Support . To do so, click here , and select your country and language to see the options you have available to contact HP.
no other way ???????????????????

help me please ,,,,,,,,,,,,,,,,,!!!!!!!!!!!!!!!!!!!!
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post #6 of 9
7/5/09 at 7:38pm
If you follow the link they gave, there's a list of telephone numbers you can call by area. For Saudi Arabia and other middle east countries, the list is here: http://welcome.hp.com/gms/emea_middl...ne_assist.html
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post #7 of 9
7/5/09 at 8:04pm
Thread Starter 
Quote:
Originally Posted by Djembe View Post
If you follow the link they gave, there's a list of telephone numbers you can call by area. For Saudi Arabia and other middle east countries, the list is here: http://welcome.hp.com/gms/emea_middl...ne_assist.html
here we are... thanks alot again

I prefer to use this link :

http://www11.itrc.hp.com/service/hom...34822+28353475

but what can I do with it ??
in other words .. what it the best option should I use ??
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post #8 of 9
7/6/09 at 7:26am
It is quite a labyrinth, is it not? I would first try the HP Customer Care option and see if I can get the right person for ordering the CDs.

cheers ...
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post #9 of 9
7/6/09 at 11:36pm
Go to the following link

http://h20180.www2.hp.com/apps/Nav?h...&lang=en&cc=us

Cut and paste the above in your browser if clicking doesnt work, select your model and start an online chat with support, tell them you created one restore set of disks when you got the laptop, while windows update was running, your laptop crashed and you were unable to boot it up, and that you tried to use the restore option F11 key and that did not work. Then tell them when you tried to use your restore cds you created, that you got an error message "This PC cannot be restored using these discs" and then would reboot.

Then request they send you the Restore media you need for your laptop. They will ask you for the information under your machine (S/N, P/N) and the OS your laptop came with (original operating system)
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