NotebookForums.com › Forums › Notebook Manufacturers › Acer Notebook Forums › Acer Notebooks › Aspire 6530G graphical performance issues - cant figure this out!
New Posts  All Forums:Forum Nav:

Aspire 6530G graphical performance issues - cant figure this out!

post #1 of 12
Thread Starter 
Hi all,
I bought this laptop because it is able to play some games, but since a few months, it has some annoying performance issues.
In every 3D game, after a few minutes the fps rate suddenly breaks down to 4-5 fps for 20-25 seconds accompanied with an audible fan noise, then the frame rate returns back to normal. After another 2-5 minutes (depending on game), the same phenomenon happens, the frame rate breaks down for 20-25 seconds, then back to normal for a few minutes, and so on.

With the help of Ati Tray Tools, I monitored CPU and GPU activity and temperature, and it showed that every 2-5 mins, the GPU load dropped from 60-80% down to 10-30% for these few seconds. At the same time the CPU load increases (trying to pick up the slack?). The GPU temp seems to be the reason, as it steadily rises (to 65-72 degrees, depending on game), and when the frame rate breaks down it cools a few degrees and then slowly rises again.

I have had it serviced two times by Acer already, the first time they just reinstalled factory settings (great, what a help!), and the second time, they said its a faulty HDD and swapped it out. Nothing changed, though, and they havent touched the graphics card either.

I dont know what else to do, or if anyone else has had this problem, and how they explained it to Acer. The last time I attached detailed reports and game demos for them to reproduce the error, but it seems they didnt check it.

Oh, and here are some basics:
Graphics Card is Ati Radeon HD 3470 X2 Hybrid
Windows Vista Home Premium fully patched
3GB RAM, 320 GB HDD
AMD Turion X2 CPU

Here is what didnt help:
- Disabling Ati Crossfire
- Disabling all but the most elemental Windows Services
- Installing various graphics drivers (including non-certified "tweaked" drivers)
- changing in-game resolutions or graphical effects (but notably the lag effect is largest at 60-80% GPU load - when it is 100%, for example in benchmarks, the GPU fan always spins at 100% and there is not the same lag effect)
- blowing through the air vents to clean out dust

Any help, advice or thoughts are greatly appreciated!

Cheers
post #2 of 12
I presume you are on "high performance" in Power Management ?
post #3 of 12
Thread Starter 
Yeah, thats right, power management (be it Acer ePower Management or Windows) is set to high performance.
post #4 of 12
Quote:
Originally Posted by tivi4u View Post
Yeah, thats right, power management (be it Acer ePower Management or Windows) is set to high performance.
Well, I can't think of anything else, perhaps when MichelleG is around she mite be able to help, as she's one of the Acer experts !!!
post #5 of 12
It almost sounds like your computer is offloading RAM during those intervals. Check to see if your computer is registering the correct amount of graphics AND slot memory, and run a memory test utility.
post #6 of 12
Thread Starter 
Ok, thanks for your input all.
I ran a memtest (Gold Memory) for 5 hours today, and no errors were reported. Trying a different test (memtest86) now, but so far its clean too.

Any other suggestions what I can do?
post #7 of 12
Thread Starter 
To answer all of the questions, yes, the correct amount of RAM and VRAM is registered, and all memtests came clean. The Vista performance index reports the Graphics Card to be the slowest factor at 4.0 (which is still decent enough I think).
Oh, also, I deactivated the graphc card's hyper memory before (I forgot where it was), and it also didn't help the issue.


Sigh...
post #8 of 12
Thread Starter 
Ok, so to conclude this story, I brought it back to Acer (4th time), and after a few days they called me.
They cannot fix the issue and don't manufacture that model any more, so they offered me a newer model as replacement.
Even though the screen size is a bit smaller, its all in all a better model, and all problems are gone.

Props to Acer for the customer service!
post #9 of 12
That is cool to hear. How about giving us a personal review on your newly acquired (toy) model?

cheers ...
post #10 of 12

Acer 6530 sound probs

i think the problem is audiodg.exe. apparently its very buggy. you should turn off any enhancements including dolby to see if it is any improvements to your gaming performance.
post #11 of 12
I wish I knew your story sooner. My warranty ended in June, while it lasted I had to send my laptop 4 times for repair. First it was the microphone, then blu-ray, finally it was overheating problems - they didn't notice the problem at first and sent it back, I had to investigate it by myself and tell them to clean it off dust.
They sent it back, with another processor too (2,2 Ghz Turion RM-74 instead of 2Ghz Turion RM-72), but it didn't help for too long. Why they sent me a better processor is a mystery for me as well.
post #12 of 12
Quote:
Originally Posted by setekh View Post
The 74 and 72 are both 35W but the 74 has a bit lower temp when working, they tried to "fix" the overheating that way, but as you said it won't work for a long. You can always set your max. cpu speed to 80% and try if it will "cure" the overheating at expence of performance ( also they probably have done this too, and when you changed your power settings it got worse )
when I run some long downloads during the night I always set it to minimum performance (which sets CPU to 550 Mhz), but it still runs over 75C.
now it's average 86C on full performance so I'll soon have to open it again to clean a little. I've read somewhere else from an Acer user that claims that the piece of radiator directly on a CPU is often bent (or something) and he suggested trying to flat it a bit, as it helped in his case. still I'll buy some Arctic Silver (or whatever) and clean it around CPU.

I'm certain my laptop wouldn't be usable if I used it for more than browsing web, torrent and video playback (actually I couldn't even view videos but then I discovered MPC-HC, so video card is doing all the processing now, and at least I can watch some movies).
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Acer Notebooks
NotebookForums.com › Forums › Notebook Manufacturers › Acer Notebook Forums › Acer Notebooks › Aspire 6530G graphical performance issues - cant figure this out!