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Venting about Dell and my laptop - Page 7

post #121 of 362
9/17/09 at 12:25am
this gives me hope

i too started out with the m170, and have gone through the whole line up, with the 1730 being the worst of the bunch. seriously, 7 gpu replacements in 9 months, what is going on? i have no confidence in dell depot repairs, been there sooo many times before and i don't remember once my computer being 100% after it comes back. the rep says i cant get a replacement again because i have had too many already which makes no sense to me because it isn't my fault dell has made junk... i just need to fight i suppose, it is just so exhausting
Quote:
Originally Posted by nonya24 View Post
Well I got my supervisor to agree to replacing my M1730 with a M17x and I also made him guarantee me Dual video cards (hehe.) But how/when do I check for the specs/ship date on my new lappy?

Thanks,
Nonya
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post #122 of 362
9/17/09 at 12:45am
and, i was guaranteed my 1730 this week... my rep promised it would go out monday...

just got this email

"I apologize for not being able to contact you today. I regret to inform you that the computer has still not being shipped out of our service center. We will check on the computer and have you updated on the status as soon as possible.

Thanks,

Avinash Lewis"

baka... 6 weeks now...
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post #123 of 362
9/17/09 at 2:27am
Quote:
Originally Posted by woodstock View Post
and, i was guaranteed my 1730 this week... my rep promised it would go out monday...

just got this email

"I apologize for not being able to contact you today. I regret to inform you that the computer has still not being shipped out of our service center. We will check on the computer and have you updated on the status as soon as possible.

Thanks,

Avinash Lewis"

baka... 6 weeks now...
F*ck that S*it

Get back on chat, ask to speak to another supervisor. Tell them your laptop has been at depot for over 6 weeks. This is not the type of service you expected when you purchase complete care and you want a system exchange.

I thought I put up with a lot but damn Wood, you take the punishment

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post #124 of 362
9/17/09 at 2:29am
I chatted in and was told my unit is in testing, and will be 3-4 days. They say 3-4 days every damned time.
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post #125 of 362
9/17/09 at 2:50am
Quote:
Originally Posted by CrysDark View Post
F*ck that S*it

Get back on chat, ask to speak to another supervisor. Tell them your laptop has been at depot for over 6 weeks. This is not the type of service you expected when you purchase complete care and you want a system exchange.

I thought I put up with a lot but damn Wood, you take the punishment
yeah, i am just so exhausted with it honestly... i have gone through this so many times, i have had 4 replacements so far and i am treated like i am trying to rip them off. i just want a laptop that lasts longer than 6 months without something going horribly wrong.
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post #126 of 362
9/17/09 at 2:55am
oh, and btw, dells tactic is to exhaust you so you just settle for whatever they give you. it has worked on me, but im not ready to give up. i will keep bitching and crying. frustrating to feel like a criminal because my stuff keeps blowing up. i am hard on my machines, totally admit that, but that's why i got cc and next day repair, only it takes 8 frikin weeks to get a gpu replaced...
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post #127 of 362
9/17/09 at 3:29am
Thread Starter 
So..I still havent received my card, the 8800 that I was promised from multiple supervisors; the part is still "back ordered". Now it's been in back order for months now, and they keep telling me to call a certin date becuase that's when they're going to get them in.

Now I've called on those dates they give me, multiple times, I've been made a "high priority" (yea right) and yet they keep telling me its back ordered each time I call.

It's because they're not going to get any more 8800's in.

wtf.
srsly.

What can I do at this point? I'm not going to give up, just need some more advice, I'm tired of having to call back every few weeks just to get the same answer.
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post #128 of 362
9/17/09 at 3:49am
Quote:
Originally Posted by CrysDark View Post
I am wondering, will we think this was all worth it once we get the new units. Was it worth fighting for 3-4 sometimes 6 months with warranty service to be taken care of? How many customers resign to defeat from Dell Hell.
i thought of that too but i think it all comes down to doing whats right, if we let them win everytime then the next guy wont have a lick of chance. our success today is someone's future victory.

i think the reason why my replacement is moving a little faster is the order came from dell corporate coz of my BBB complaint my case went pass the resolution typical resolution team.

woodstock there is hope, for mine started with the XPS GEN2 so don't give up. it maybe time for the BBB
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post #129 of 362
9/17/09 at 4:09am
Quote:
Originally Posted by F@iNT View Post
i thought of that too but i think it all comes down to doing whats right, if we let them win everytime then the next guy wont have a lick of chance. our success today is someone's future victory.

i think the reason why my replacement is moving a little faster is the order came from dell corporate coz of my BBB complaint my case went pass the resolution typical resolution team.

woodstock there is hope, for mine started with the XPS GEN2 so don't give up. it maybe time for the BBB
i think if i get no movement tomorrow, that is what i will do. if the 8800gtx is back ordered for months, whats the point in telling me it is done and shipped? seems pretty unprofessional to me
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post #130 of 362
9/17/09 at 4:12am
Quote:
Originally Posted by woodstock View Post
i think if i get no movement tomorrow, that is what i will do. if the 8800gtx is back ordered for months, whats the point in telling me it is done and shipped? seems pretty unprofessional to me
lets hope for the best
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post #131 of 362
9/17/09 at 11:59am
Woodstock, I don't know if this would help, but do you want me to give you my supervisor that basicly offered me the M17x?
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post #132 of 362
9/17/09 at 12:27pm
My 1730 Died about 4 weeks ago and when I called dell, I refused to accept anything but a replacement system. My warranty expires in Jan 2010 and I did not want to get stuck with it dying again after the warranty expired.

It turns out that it's the 3rd time the system died... so at this point, I could not accept anything else but a replacement.

I received the new system today and it says
224-5967 Black Metallic, 51GX4K1

Does anyone know what this is? I could not find it on the dell site. I am afraid of opening the box and finding another 1730 inside.


I am even considering just taking the system and selling it
Thanks !



Quote:
Originally Posted by F@iNT View Post
after my third replacement M1730 that was overheating dell ordered me the M17X went on production 09-11-09

started april ended in september.

we should start a thread on how to deal with dell regarding stuff like this to help out others who's about to face the dell rollercoaster.

1 224-5967 Black Metallic
1 310-0173 Airborne Documentation, System Exchanges,Factory Install
1 313-7711 Slot-Loading Dual Layer DVD Burner (DVD+-RW, CD-RW)
1 317-0818 Intel Core2 Duo T9600 2.8GHz (6MB Cache, 1066MHz FSB)
1 317-0856 4GB Dual Channel DDR3 at 1066MHz 2 x 2048MB
1 320-1000 1GB Dual NVIDIA GeForce GTX 260M - SLI Enabled (NB10E-GT1)
1 320-8140 17.0in, WUXGA,LCD,ANW,M17X
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post #133 of 362
9/17/09 at 12:50pm
I just opened the box and it is the new Alienware M17x

From what I read above, it seems like this system is better designed than the 1730, so perhaps I will keep it.

Good luck to all of you dealing with Dell and their crap 1730's, 1710's, etc.
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post #134 of 362
9/17/09 at 1:00pm
Thread Starter 
Quote:
Originally Posted by Fgo View Post
So..I still havent received my card, the 8800 that I was promised from multiple supervisors; the part is still "back ordered". Now it's been in back order for months now, and they keep telling me to call a certin date becuase that's when they're going to get them in.

Now I've called on those dates they give me, multiple times, I've been made a "high priority" (yea right) and yet they keep telling me its back ordered each time I call.

It's because they're not going to get any more 8800's in.

wtf.
srsly.

What can I do at this point? I'm not going to give up, just need some more advice, I'm tired of having to call back every few weeks just to get the same answer.
bump
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post #135 of 362
9/17/09 at 4:37pm
Quote:
Originally Posted by woodstock View Post
this gives me hope

i too started out with the m170, and have gone through the whole line up, with the 1730 being the worst of the bunch. seriously, 7 gpu replacements in 9 months, what is going on? i have no confidence in dell depot repairs, been there sooo many times before and i don't remember once my computer being 100% after it comes back. the rep says i cant get a replacement again because i have had too many already which makes no sense to me because it isn't my fault dell has made junk... i just need to fight i suppose, it is just so exhausting
I think I spoke to soon... they never set up an exchange, even though he said he did. so I'm calling the BBB later today But I saved the whole session so I should get what I deserve.
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post #136 of 362
9/17/09 at 5:52pm
Quote:
Originally Posted by nonya24 View Post
I think I spoke to soon... they never set up an exchange, even though he said he did. so I'm calling the BBB later today But I saved the whole session so I should get what I deserve.
you will get BBB faster online. http://www.bbb.org/
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post #137 of 362
9/18/09 at 12:50pm
Thread Starter 
And after bitching to them about not having my 8800...they're sending me an alienware.
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post #138 of 362
9/18/09 at 1:43pm
Wow only took them 3 months to realize they are not getting anymore in.




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post #139 of 362
9/18/09 at 3:02pm
yeah, i know that is the delay on my 1730, but the rep keeps lying to me saying it is ready... they need to give me a replacement of fix my machine, 7 weeks without my computer is retarded...
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post #140 of 362
9/18/09 at 3:13pm
You should tell them you want those 7+ weeks added to your Warranty period. lol
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